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Recently. Ms. Liu from Henan turned to the media for help, saying that she had just bought a new Mercedes-Benz C-Class engine leak, which was so serious that the 4S store wanted to dismantle the car to test the cause of the oil leakage. but Ms. Liu refused to dismantle the car on the grounds that the 4S store did not give a solution.

Ms. Liu said that she borrowed nearly 400000 yuan to buy the 2022 Mercedes-Benz C260L, and she also searched the Internet before buying the car. the new Mercedes-Benz C-Class had reports of engine oil leakage, but as a well-known car brand, she still chose to believe it. However, this kind of thing really happened to myself, and now this situation is unacceptable in my heart.

Zhengzhou Lixing Mercedes-Benz 4S store staff said that Ms. Liu's vehicle does have engine oil leakage, as the time to pick up the car is not long, but also need after-sales service through testing to determine the specific cause of engine oil leakage. However, Ms. Liu believes that the car is indeed leaking oil, 4S store also admitted, but the actual situation is that it is indeed leaking oil, the specific reason, as consumers do not want to know.

4S store staff said that the next step is to first disassemble and check what caused the engine oil leakage, but Ms. Liu did not agree to dismantle and inspect. As for the reasons for disagreeing with the dismantling and inspection of 4S stores, Ms. Liu said that it is not that inspection is not allowed, but that a solution needs to be given. As we all know, after the engine is dismantled, it will become a second-hand car. Will the depreciation fee of the future car or any problems that arise in the future need to be borne by the 4S store? If a solution is given now, that is, there is no problem with smashing the car, there is no plan now, and it is said that further dismantling and inspection will be required. Do we have to burn the car before we know where the oil is leaking?

Ms. Liu reflected the situation to the manufacturer, but the manufacturer only coordinated and verified the relevant situation and did not give a solution. Subsequently, the staff of the 4S store said that they would solve Ms. Liu's problem directly and show sincerity, but the 4S store did not publicly indicate the solution to the problem, but negotiated with Ms. Liu in private. 4S store staff said that the problems detected by the vehicle will also be actively reported to the manufacturer, if it is in line with the relevant regulations, will contact the customer as soon as possible, is expected to negotiate with Ms. Liu within this week.

Previously, 1818 Golden Eye also reported that Ms. Wei spent 370000 yuan to buy a Mercedes-Benz C260L, and it was not long before the car was leaked. After Ms. Wei reflected the situation to the 4S store, the 4S store agreed to replace the new car. However, the new car also had problems, with automatic braking while driving, while Ms. Wei claimed that she did not press the brake pedal at that time. Helplessly, Ms. Wei contacted the 4S store again, and the 4S store only gave the answer of returning the car, but the 4S store did not agree to the spiritual compensation put forward by Ms. Wei.

It is understood that the new Mercedes-Benz C-Class officially launched at the Chengdu Auto Show in September, with a total of four models, with a price range of 32,52-369200 yuan. In terms of power, the new car will provide 1.5T and 1.5T+46V light hybrid powertrain with a maximum power of 125kW and 150kW, a peak torque of 250Nm and 300Nm, and a nine-speed manual transmission.

However, the related product problems are frequently exposed soon after the new car is on the market, which should not be regarded as a century-old automobile brand. Beijing Mercedes-Benz decided to recall some domestic C-class cars manufactured between June 29, 2021 and September 10, 2021, due to possible irregularities in the software of the airbag control unit, the State Administration of Market Supervision and Administration reported yesterday. A total of 3954.

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