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Recently, the car owner, Mr. Hou, reported to the media that the gearbox appeared after driving his Toyota Asian Dragon sedan for less than half a month.

As for the problem, Mr. Hou said he wanted to return the car, but it was rejected by the 4S store.

According to Mr. Hou, he bought a Toyota Asian Dragon sedan, which costs 201, 000 yuan. On September 22, when I picked up the car and drove the car back to my hometown during the National Day holiday, I found that there was a strange noise in the car, as long as the car was idling or hanging up the P gear. Mr. Hou said he was worried about the situation of the vehicle, so he quickly contacted the 4S store, which said it was normal. Mr. Hou said that if it is normal, let the 4S store provide a car for him to listen to. If it is the same, he can accept it and do not have to solve it. However, I listened to other vehicles at the scene, which was completely different from the sound of my own vehicle, and there was no irregular sound.

Later, Mr. Hou drove the vehicle back to the 4S store for detailed testing and found that there was a problem with the gearbox. Said that this problem requires the replacement of the vehicle's gearbox assembly. But just bought a new car, need to replace the gearbox, Mr. Hou said bluntly that he could not accept it. Mr. Hou put forward a request to return the car, saying that he had also read the new three-package method, which stated that within 60 days from the date of the unified invoice for motor vehicle sales or within 3,000 kilometers of driving mileage, there were problems with the quality of the main parts of the engine and transmission. Producers should replace or return the whole car according to consumers' requirements, and compensate for losses in accordance with the law.

However, for Mr. Hou's demands, 4S said it could not meet its requirements. It indicates that it is necessary to disassemble the vehicle and determine that it is the problem of the main parts of the gearbox before it can be returned or replaced. Song, sales manager of Hangzhou Jinfeng Toyota 4S store, said: there are comparisons and tests to confirm that there is a noise in his Asian dragon's car gearbox, and as to why there is an abnormal noise, it says it needs further testing. In addition, Manager Song also said that the replacement of the gearbox assembly proposed earlier was entirely out of customer satisfaction. Zhejiang Consumer Protection Commission experts said in response to this matter: if the vehicle is running normally, it needs to be dismantled. And Mr. Hou needs to return the car, it must be further testing of the vehicle, 4S store also said that the situation of Mr. Hou will be fed back to the manufacturer, and strive to resolve the matter as soon as possible. At present, the two sides are still in negotiations, and we will continue to pay attention to the follow-up situation.

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