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Recently, the car owner Mr. Zheng reflected to the media that he ordered a Xiaopeng P7 at Hangzhou Yuhang delivery Center at the end of September this year, with a total price of about 280000 yuan. Because I was in a hurry to get a car, I asked for a "stock car" at that time. Mr. Zheng said the salesperson told him that the vehicle was in the Shanghai area and had been kept for four months. Except for a relatively long time, there were no other problems. Based on this situation, a compensation of 5000 yuan could be given.

However, Mr. Zheng said that two days ago, Xiaopeng informed him to pick up the car and told him a new situation. It says the car has two paint repairs. The specific position is that the top of the arc above the rearview mirror starts, and there is paint repair all the way to the trunk. Another place is that there are two positions in the left rear door that have all been painted, and the spray painting area is larger. In this regard, Mr. Zheng said after looking at the car that there was not only a large area of repaint, but also saw a number of obvious scratches on the body, several of which were repaired, but the scratches were still visible. The staff of Hangzhou Yuhang delivery Center said that at the time of this situation, Shanghai was not informed that the car was shipped here and was ready to deliver the quality inspection.

Mr. Zheng said: at the time of purchase, I clearly told myself that there was no problem except that the car was in stock and kept for a long time, but now that I had never driven a car, there were scratches and repainting. I'm sure I can't accept this.

In response to the situation reflected by Mr. Zheng, Xiaopeng's media commissioner said: the car ordered by Mr. Zheng is an old car and is in stock. Before the delivery of the vehicle, our after-sales inspection, including the after-sales process inspection, was indeed not perfect, which led to such a thing, and apologized to the customers. Xiaopeng said: it is true that the situation has not been checked clearly, resulting in a big deviation between the vehicle and expectations. To this end, Xiaopeng has also put forward a solution. If Mr. Zheng cannot accept it, he can change cars. If Mr. Zheng does not want to change cars, he can give a certain amount of compensation, and he can give a discount of 4000 yuan to the vehicle. At the same time, he is doing a repair treatment for this vehicle. In addition, he will give an additional 10000 points compensation. In this regard, Mr. Zheng accepted the plan.

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