AutoBeta(AutoBeta.net)11/19 Report--

On November 19, at the annual Guangzhou International Auto Show, the Xiaopeng auto booth encountered protection of its rights. According to a video posted online, a man clashed with a staff member. In the video, the man was besieged by several staff members. The man repeatedly asked, "are you restricting my personal freedom?" the man was eventually carried away by security personnel from the scene and is currently at the local police station.

After the incident, Xiaopeng auto staff responded to the media: "the conflict originated from the conflict between Mr. Ye and other Xiaopeng car owners among Xiaopeng's user group, provoking disputes with other car owners many times and viciously attacking other car owners, so they were cleared out of the group chat by the group owners.

However, the media learned from a staff member of the Pazhou police station that the car owner had complained unsuccessfully many times because of "vehicle air conditioning problems" before a scene in the video occurred. Of course, the car owner's behavior has disturbed the normal order of the Guangzhou auto show, and the police are further investigating.

Xiaopeng staff said that the "car air conditioning problem" of the car owner, Mr. Ye, had already been repaired during the warranty period, and today's incident was caused by dissatisfaction with the clearance of "Xiaopeng car owners". Then in the morning of the Guangzhou Auto Show Media Day, he made a big scene at the press conference, demanding that Xiaopeng car pay 6 million yuan with 10 times the amount of one to three, or invite him back to the original Xiaopeng car user group. At the same time, other car owners who were dissatisfied with him were kicked out of the group chat. Xiaopeng automobile staff said that we regret that Mr. Ye is unable to integrate into the daily communication of local car friends, but this does not affect Mr. Ye, as the owner of Xiaopeng G3, to enjoy the same after-sales service as other car owners. Xiaopeng will, as always, serve every car owner Pengyou who chose Xiaopeng. In the future, we still hope that Mr. Ye can continue to support Xiaopeng brand and express his aspirations through appropriate channels.

Some netizens said, "has auto show rights protection become a special program?" Some netizens think that at present, there is only a unilateral view, is it like what the Xiaopeng automobile staff said? Let's eat melons rationally.

Just from the perspective of rights protection events, safeguarding rights in the auto show not only causes chaos in public order, but also is harmful to individuals and brands. Problems with automobile products should be protected by reasonable and legal means, even through legal means, but car companies also need to do a good job in service and products, and give consumers a reasonable solution.

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