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As soon as the new car was bought, it frequently broke down and had to take a look at the parts. I guess no one would like it. After all, the new car hasn't been warmed up yet. Recently, a car owner in Shaoxing reported that the new Audi A7 car had frequent body shaking and flameout. In desperation, the car owner had to find the 4S store to reflect the problem, but was told to dismantle the parts.

It is understood that in July this year, Xiao Tu, the owner of a car in Zhuji, Shaoxing, ordered an Audi A7 with a price of more than 576 thousand. On November 11, he took the car away. After driving 77 kilometers, the car stalled more than a dozen times, which made him feel very depressed. So he sent the car back to the 4S store on the 18th.

According to the "1818 Golden Eye" report, the car owner Xiao Tu reflected: "it actually mentioned that there was a problem on the day when the red light turned green. I was about to start. I released the brake pedal. The engine of this car shook violently and stalled until it died. At that time, I thought, this is the first car I bought. I may have done it improperly, and I didn't take it seriously. It was like this on the day I went back. The second ignition was ready immediately."

After there was something wrong with the car, Xiao Tu did not contact the 4S store as soon as possible, until he drove the Audi A7 to the license again on the morning of the 18th (the car did not drive the car again). For this reason, Xiao Tu asked the licensee, but the licensee only said that it may be the improper operation of Xiao Tu, so Xiao Tu did not think much about it. When he went back in the evening, the Audi A stalled again. Xiao Tu said: "at a traffic light intersection, the car stalled frequently and could not be ignited more than a dozen times. I had to move the car while taking a taxi and parked in a safe place." call the people from the 4S store. "

Xiao Tu pointed out: when the car was picked up on November 11, the mileage was 32 kilometers. When it was sent back to Huiao 4S store on the evening of the 18th, the mileage of the car was 109 kilometers. It took only 77 kilometers to drive in a short period of seven days, and the car often trembled and stalled. So it can't be your own operation problem.

Because there was something wrong with the car again, Xiao Tu returned to the Huiao 4S store on the West second Ring Road in Xingzhi. he negotiated with the staff about the frequent problems with the car, and the staff replied as follows: upgrade the system, disassemble the parts and clean the parts. But there is no guarantee that there will be no problem with the car after the system has been upgraded.

Shaoxing Huiao 4S store after-sales manager said: the car is checked by PDI before driving out, and the quality problem will be ensured before handing it to the customer. If there is a problem, the car will not be given to the customer. In view of the problems with Xiao Tu's new car, the after-sales manager of Shaoxing Huiao 4S store said: at present, I just looked at it through the computer. I haven't touched anything, and the key is also with the customer. therefore, it is not clear why the Audi A7 has the situation mentioned by the owner Xiao Tu, so we should first determine what the problem is, and then give the solution. As for why the parts of the new car need to be dismantled and cleaned, manager Tu said that it is necessary to take a look at the parts and a three-way valve, and then match them through the computer before we can know what is wrong with the car.

The owner of the car, Xiao Tu, did not agree with the statement given by manager Tu, because the solution given by the staff to Xiao Tu at that time was a direct maintenance plan, rather than dismantling parts to check the situation of the vehicle, as manager Tu said. Moreover, the 4S store only listened to his description and gave a maintenance plan. Xiao Tu thought that it was not rigorous. In addition, because the new car had been driven only twice, Xiao Tu could not accept the practice of dismantling parts and asked to return and change the car.

With regard to the owner's request for the return and replacement of the car, Manager Tu replied: "in accordance with the requirements of the return and replacement of the car, the three-guarantee method will be implemented, but at present, we have to check the problem of getting out of the car first," that is, to dismantle the parts. the owner said that if the parts are to be dismantled, both parties must sign an agreement.

At present, both sides have failed to reach an agreement, and in the end, the two sides negotiated and communicated face-to-face another day and then proceed to the next step.

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