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Recently, a document notice of Changan New Energy was exposed online, which showed that due to the strong demand from end customers, insufficient supply of chips, power cuts in some areas and other factors, the factory's production capacity was insufficient and the backlog of orders was serious. Unable to deliver vehicles for customers in time. After the study decided that from now on to stop receiving orders for related models, models involving Mercedes-Benz E-Star and CS55-Rock cars.

According to the official website of Changan Automobile, the three versions of the national version of Changan Mercedes-Benz have stopped ordering, but the new national version of the multi-color model, which sells for 49800 yuan on November 15, does not have the word "stop ordering".

In this regard, some media contacted a Changan new energy 4S store in Beijing. A salesperson said that the national version does not have a production schedule now, mainly because of a shortage of chips, and even the newly launched national multi-color models do not have a production schedule, at least not until the end of the year. The salesperson of another 4S store also said that there is no national version of the existing car at present, and it will take at least 2 months to pick up the car. If you want to withdraw the car now, only slow charge but not fast charge.

The sudden stop of sales, insufficient factory capacity and a serious backlog of orders have caused many consumers who have already paid the deposit to be unable to mention new cars, resulting in a sharp increase in the number of complaints about Changan Ben E-Star. Many problems can be seen under the official Weibo of Changan New Energy.

Some netizens commented that "I have paid a deposit and waited for 3 months. Now I am telling you that the new model is coming out, and the old model is waiting indefinitely. Either add money to withdraw the new model or get a refund?" , "4S store calls one by one to ask for more money to change or refund the deposit, do you have to wait? The undelivered order says that there is no chip to build a car and send a new model to have a chip? " , "the Chinese do not deceive the Chinese! Reputation comes first! " …… However, Changan New Energy did not respond to netizens' comments.

According to the financial website, the person in charge of Changan New Energy said: "the production capacity is indeed affected by the chip, but we have not stopped production. We are actively organizing production scheduling and striving to deliver cars to users. Due to the serious detention of orders, in order to better serve users, we are to stop ordering and continue to deliver cars."

Learned from the car quality network, the current Changan Mercedes-Benz E-Star complaints have increased sharply, complaints mainly include price increases in disguise, unable to bring up the car. A car owner complained that he booked the car on October 14 and the contract showed that it would pick up the car before December 15, and now it is necessary to increase the price by 10,000 yuan if the car is changed or changed. I hope the manufacturer will pick up the car in accordance with the contract. From the perspective of complaints in the past month, Mercedes-Benz E-Star has a total of 282 complaints, ranking third.

It is understood that the current Changan Mercedes-Benz E-Star officially launched in April 2020, positioning minicar, a total of two models, guidance price of 6.98-74800 yuan, official data to continue 301km. However, after the launch of Mercedes-Benz E-Star, there is not much sense of existence in the market.

After seeing the Hongguang MINIEV fire, which is also a mini-car, Changan New Energy launched the national version of the Mercedes-Benz E-Star in January this year, with a guiding price of 2.98-39800 yuan, pointing directly at the Hongguang MINIEV. Although the national version is a new model of the Mercedes-Benz E-Star, it does not continue the design of the model on sale, but returns to the old Mercedes-Benz EV with a price of only 29800 yuan. Of course, the mileage has also been "shrunk" to the 150km. However, this change does allow it to gain a certain market, according to the passenger Union data, the Mercedes-Benz EV sold a total of 59537 vehicles in the first 10 months, most of which came from E-Star.

At present, Changan New Energy officials have not responded positively to the delivery of Changan Mercedes-Benz E-Star by car owners. As a 30,000-yuan mini-car, its current situation reflects the hot sales of the market to a certain extent, which is the recognition of consumers to the products, but the official attitude of "indifference" makes many car owners feel cold, not only harming the car owners, but also affecting the brand and corporate reputation.

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