AutoBeta(AutoBeta.net)12/06 Report--

"when we agreed on the price and signed the car purchase agreement, the deposit was also paid, but when we picked up the car, we were temporarily asked to increase the price." A car owner in Nanjing reflected to the media that according to the normal process of buying a car, after paying the deposit and signing the agreement, the car should be delivered in accordance with the contract. Why do you have to increase the price when you lift the car?? What is this operation?

According to the Litchi News, in early October this year, Mr. Chen in Nanjing took a fancy to Xiaopeng a P7 new energy car in the Xiaopeng Automobile Exhibition Hall of Jingfeng Shopping Mall, then paid a deposit of 5000 yuan, and reached a purchase agreement with the salesperson on October 23. Both sides signed a car purchase agreement.

On November 12, Mr. Chen went to the 4S store to pick up the car, and the 4S store suddenly informed Mr. Chen that the price would be increased by 7, 000 before it could be delivered. Mr. Chen said: Xiaopeng refused to carry out the car purchase agreement and asked for an increase of 11200 yuan in order to pick up the car. Mr. Chen could not understand the practice of raising the car by raising the price in the 4S store, because the two sides had agreed on the price and signed a contract.

According to the car purchase agreement provided by Mr. Chen, the buyer is Mr. Chen Company Nanjing Fluorite Network Technology Co., Ltd., the seller is Nanjing Xiaopeng Automobile Service Co., Ltd., and the total price of Xiaopeng P7 new energy vehicle is 279650 yuan. Both buyers and sellers have stamped their official seals.

After signing a contract according to the normal process, you can pick up the car directly. Why did the 4S store suddenly change its mind to increase the price when the owner picked up the car? Mr. Ni, delivery director of Nanjing Xiaopeng Automobile sales and Service Co., Ltd., responded perfunctorily: he did not study law and had no way to answer the question of "both parties agreed on the price to sign the contract but did not perform the contract". He was only responsible for the delivery of the vehicle. The question of the price increase should be explained by the sales staff, and according to Mr. Ni, the 4S store suddenly changed its mind to increase the price because the new energy vehicle involved the state subsidy. Maybe the salesperson miscalculated the price.

After that, Mr. Chen called the previous salesperson many times, but the other party never answered the phone. In desperation, Mr. Chen had to come to the Xiaopeng car showroom of Jingfeng Shopping Mall, but still did not see the salesperson.

Then a person who claimed to be the sales director of the store received Mr. Chen, and the sales director replied: the government has a certain subsidy for new energy vehicles up to 300000, and if the contract price exceeds 300000, they will not enjoy the subsidy. That's why they write down the contract price and make up for the cost at the time of delivery, which is a unified operation. In addition, the sales director said that with regard to the contract price and the actual price of picking up the car, the salesperson should explain when signing the contract that all the vehicles in the store signed the sale contract according to the same "operation". However, Mr. Chen said that he did not know about this when he bought the car, and no one mentioned the need to increase the price on the basis of the contract.

As the 4S store delivery director and sales director failed to solve Mr. Chen's problem, Mr. Chen contacted Xiaopeng Automobile 400 customer service, but since November 12 began to contact customer service more than a dozen times, more than 20 days later, no one took the initiative to communicate with Mr. Chen.

In this regard, some netizens questioned: "whether this kind of behavior is fraudulent compensation."

According to the Law on the Protection of consumers' Rights and interests, consumers have the right to fair trade, that is to say, 4S stores can not charge additional fees when they sell at the price stipulated in the contract. 4S stores ask Mr. Chen to increase the price temporarily, which obviously infringes on consumers' right to fair trade. In response to the non-performance of the 4S store that the buyer and seller signed the contract, Ni Shaofeng, a lawyer at Jiangsu Tianxi Law firm, said that once the contract was signed, both parties should perform in accordance with the terms of the contract, and the fare increase is a change to the terms of the contract, which requires both parties to reach an agreement through consultation, otherwise the delivery obligation should be fulfilled in accordance with the agreed car payment. At present, the two sides have failed to reach an agreement. Mr. Chen has reflected the situation to the regulatory authorities, and the matter is still in further communication.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat