AutoBeta(AutoBeta.net)12/08 Report--

It has been revealed that the Great Wall Ora good cat, which is suspected of falsely promoting the exchange of 8 cores for 4 cores, is more and more suspected of replacing chips. On December 6, CCTV Finance made an investigation report on the change of chips in Euler, pointing out that the brand side "changed the core secretly", played word games or was suspected of consumer fraud, and responded quickly to the public opinion pressure from CCTV.

On December 7, CCTV Finance again made a follow-up report. Dong Yudong, general manager of Euler Automobile, apologized for this issue, "deeply apologized for the troubles caused to the broad masses of users by the problem of Euler's cat chip, and sincerely apologized." after receiving consumer information, he promised to seriously investigate the context, properly handle relevant matters, and give consumers a satisfactory answer. There was no mention of whether a new treatment would be given.

When asked about the "Ola good cat" carrying Qualcomm chip, the brand official said: "Ola good cat parameter configuration table in the intelligent service processing platform, the Qualcomm chip mentioned is the chip used in the remote control module." Obviously, the Euler cat attributed the problem to consumers misreading the information to be expressed in the parameter table. The Euler cat believes that the Qualcomm eight-core chip mentioned in the parameter configuration table and Euler cat's official website does not refer to the CPU chip of the car system, but another chip used in the remote control module. The informant misunderstood what the Euler cat was trying to express.

In the CCTV program, it sent out a screenshot of the highlight of the model on the official website of Ola good Cat. In the section of "Coffee Intelligent vehicle Control system", this chip is specially mentioned, and the text description of Qualcomm's professional vehicle service platform next to it states that the chip "has" 8 kryo CPU processing cores, 1 Qualcomm adreno 640GPU GPU "and other words, it is obvious that the two characteristic descriptions are very different from the functions of the remote control chip. After the user complaint occurred last month, Ola good Cat changed the text and information on the official website, and the chip issue was not mentioned in the new product information.

Euler good cat official website screenshot on August 23

And the car owners also reflect that the App of the vehicles they use has also begun to be forced to upgrade, and they must be forced to upgrade, erasing all these information from the Qualcomm chip, which the car owners think is malicious fraud. Euler dealers said that they did not know about the "chip reduction" and could only wait for the relevant explanation from the Euler brand.

Over the past two months, car owners have complained to many parties. Euler Hao Cat claimed on its official website and sales promotional materials that its car engine system uses Qualcomm 8-core professional car specification chips. but the real car actually uses the old Intel 4-core A3940 chip released in 2016. This not only leads to slow response and running stutter, but also is not compatible with many of the current mainstream App, which can not be installed and used on the car.

At present, Qualcomm 8155 is a high-end chip commonly seen in electric vehicles. In addition to using 7nm technology, it can support high-score multi-screen display and support Bluetooth 5.0, Wi-Fi 6 Xingyue L, Xilai ET7, Xiaopeng P5 and Weima W6 all use this chip. WEY Mocha, which is also equipped with the Great Wall "coffee intelligence" three-intelligence fusion system, is also equipped with Qualcomm 8155 chip.

Euler good cat has made many responses earlier, and it is a response that brings Euler good cat to the center of attention. For the first time after more and more car owners reported the problem, Euler did not respond directly to the question, referring to the functional deployment of speeding up the interconnection of CarPlay and HiCar mobile phones to compensate car owners, while saying in a statement that some non-Euler users pretended to be real users to incite negative emotions in an attempt to seek illegitimate interests. Euler has fixed the relevant evidence and called the police.

In Euler's second explanation, Euler said that the use of Qualcomm chip refers to the communication module MM9628, which plays the role of connecting the device sensor and the information service center in the vehicle electronic application, and has nothing to do with the description of the 8-core CPU, Adreno 640GPU, vehicle intelligent platform and coffee intelligent vehicle control system of the cockpit chip.

The third time Euler responded and admitted that the car has not yet been equipped with Qualcomm 8 core chips. In a statement issued by its Euler owner APP, it said: "this configuration is planned to be carried on future models, but the micro minister is eager to tell her Royal Highness the good news." In the statement, the mistake was interpreted as saying something about the future, "unexpectedly causing trouble to your Highness and doing bad things with good intentions".

Euler reiterated for the fourth time that the intelligent service processing platform shown in the parameter configuration table includes a variety of chip decentralized independent control architectures, such as Qualcomm, Intel, Renesas and so on. Among them, the Qualcomm chip in the parameter configuration table is used in the remote control module. And explain that the original intention is not to deceive and false propaganda, if there is a deceptive heart, the Qualcomm chip in the parameter configuration table will be directly written into Qualcomm 8-core chip. According to the screenshot of the official website of Ola good Cat issued by CCTV, it clearly wrote the characteristics of Qualcomm 8 core chip.

We were wrong, and we sincerely apologize, but this mistake is actually a misreading of the publicity message by consumers, so there is no solution, which is the main meaning that Euler wants to express in CCTV. The CCTV report may make the Euler good cat realize that it has caused public anger, so it has to respond at CCTV as soon as possible, but judging from the latest response from the head of the Euler car brand, it seems that the Euler good cat does not know what is wrong. There is no solution, not even a reason to convince netizens, because there is no difference between the chip issue that car owners are concerned about and the previous explanation, which naturally causes a new round of anger among car owners. Some car owners hope that CCTV will continue to follow up, and the popularity of this news is the hottest one of the news released by CCTV Finance and Economics on that day.

The Euler cat was announced in October to be exported to the UK, where it sells for 25000 pounds. Some netizens said that they asked the British Euler car customer service via email whether the Euler cat chip model was Qualcomm 8155, while the local official customer service replied to an email confirming this information.

After searching with the attention of the automobile industry, the email address domain name in the screenshot does not have a website, and Great Wall Euler has another official website, uk.ora-eu.com, which does leave the above email address at the bottom of the website to consult product questions. This policy may be that Ola good cats have different configurations for different markets, or it is possible that local customer service in the UK does not know what happened to Ola good cats in the Chinese market. The products sold by Ola good cats in the UK use Qualcomm 8155 chips.

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