AutoBeta(AutoBeta.net)04/20 Report--

In response to the recent impolite treatment of car owners in Hangzhou Tesla service center in English, Tesla has officially responded: sorry, the employee has left his job.

The Tesla MODEL S purchased by Mr. Zhao in Hangzhou could not be charged and was not solved after four or five repairs. Mr. Zhao called the radio media for an interview, but a staff member of Tesla Service Center spoke to them in English: this is Tesla's place, You two get out! Get out of here, you two! )

As the incident continued to ferment online, Tesla posted on its official Weibo on the evening of the 19th that it had apologized to the parties afterwards, saying that the behavior did not conform to Tesla's culture and service standards, and immediately stopped the work of the employee involved on the same day. and the employee has left.

It is understood that on the afternoon of the 18th, the owner of the car, Mr. Zhao, received a phone call from the person in charge of the maintenance department of the Tesla service center. Mr. Zhao said that the other party only apologized for repeated maintenance and proposed that the paint coupon could be compensated. "the proposal of compensating the paint coupon has been rejected." my car paint is not broken, why do I need the paint coupon? It is important to solve the charging problem as soon as possible. "

At present, the issue of repeated maintenance of Tesla purchased by Mr. Zhao has been effectively resolved, and the local market supervision and management branch has intervened in the investigation and interviewed the relevant person in charge of the service center to ask for a maintenance plan as soon as possible.

Event Review: Mr. Zhao, the owner of a car in Hangzhou, bought a MODEL S in 2017, worth more than 700,000 yuan, and is still under warranty. However, since the beginning of this year, the Tesla has experienced frequent charging failures, the charging system has always been unable to charge, and the car owner has been trapped in other places due to the problem of not being able to charge. Hangzhou service center has been unable to solve the charging problem, maintenance technicians have not been able to find the cause of the failure, the charging system is good and bad, maintenance four or five times, Tesla service center has not issued a maintenance list for Mr. Zhao.

In desperation, Mr. Zhao chose to contact the media to cover the incident. At this time, an unexpected scene occurred, a staff member of the Tesla service center came forward to prevent access to the workshop, first spoke a few words of Chinese, and then began to speak English.

The Tesla staff member with the relevant documents said: "It's belong Tesla.It's a part of Tesla.You two get out!" This belongs to Tesla, is a part of Tesla, you two get out! ), and went into the workshop.

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