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Earlier, the independent car commentator released the car review on the 38th, which attracted the factory employees to shoot a video response. The car commentator was angry and bought the Citroen Versailles car owner and invited the factory staff to go to Beijing to face the line. Today, there is the latest progress.

First of all, let's briefly review the causes and consequences of what happened. Citroen Versailles went on sale two months ago, and the manufacturer provided test driving for some car reviewers, which, of course, was intended to create more material for Versailles to spread content. On November 8th, car reviewers released the car review program "Evaluation of Citroen Versailles c5x" on the 38th, which has attracted a great deal of attention. today, the program has received 890000 views and 13000 comments on understanding Che Emperor. Bilibili's video has received 478000 views and 7000 comments, and it has a similar performance on some other communication platforms, far higher than other car review programs on the same platform. According to 38, the show is his most controversial episode in nearly a year.

On the 38th, he later criticized some comments that completely flooded the comment area, saying that most of these comments were neatly lined up, United in speech and consistent in voice, attacking their double marks. He was very dissatisfied with the label of "French cars black, Japanese especially Honda blowing" and nicknames of "Taijun" and "Daisuo". He believes that this is a personal attack word, which lays the groundwork for subsequent conflicts.

In the program, on the 38th, some views on Citroen Versailles were mentioned. According to a netizen's summary, these views include: 1. The A + class car can not reach the B class; 2. The second row of head space is OK, legroom is enough, cushion is short; 3. The current climate is 10 ℃ with an acceleration of 8.8 seconds and brakes of 35.5 meters. The track score is 1.06.4. Large roll, low limit, no sense of sports, no fun to drive; 5. Steering has superfluous swing action, slow beat, muddy; 6. Chassis comfort rating, not crisp enough, obvious aftershocks, general sense of advanced; 7. Variable box irregularity, shift impact, taxiing down gearing; 8. The first part of the brake is weak, and the brake force is needed; 9. Driving sound insulation is good and high-end feeling; 10 fuel consumption current temperature 23 ℃ city 6.7 highway 5. 6, quite fuel-efficient; 11. There are many functions, but it is difficult to use, menu design is chaotic, classification is chaotic, setting logic is anti-human, and the most difficult to use is the car that has been driven so far. In this summary list, apart from "logic is anti-human, the cars that have been driven so far are the most difficult to use." In addition to bad reviews, other features are basically the use of more moderate evaluation words such as "relatively" and "general", or because the platform users themselves pay more attention to the car, so it creates a better communication data for car review programs.

A netizen named "Elephant", who called himself an employee of Dongfeng Citroen, also made two videos that eventually triggered the war. His video is titled "if I am 38, Versailles' owner said of Versailles after the test drive."if you were 38, what would you say about Versailles? The video responds to some of the views in the No. 38 car review program. Judging from these two headlines, it is very targeted. Under the fury of the car commentators, they bought their own Citroen Versailles and asked each other to go to Beijing to compete with each other on their own points of view.

Car commentators express their views on automobile products, and car factory employees take the initiative to protect their reputation for their own products, which is a very important thing for both sides. When they encounter such an occasion, they come to the scene to make it clear. In fact, it is also a thing of great reference value for car buyers. However, for some reason, the battle came to an end, but the employee finally gave up going to Beijing, saying, "I will definitely not go there," saying that the other side "wants to pull me into traffic." at the same time, many Citroen 4S employees continued to make videos complaining about car review shows, and the dispute was inextricably resolved.

Unfortunately, on December 8, the car reviewer found that the car he bought would wobble when the engine accelerated to 4000 revolutions. On the 38th, he thought that this phenomenon was not normal. It did not appear on the manufacturer's test drive before. He believes that if this situation is abnormal, it means that there is a case problem with his car, indicating that the process of Versailles is inconsistent. On the other hand, if this situation is normal, it exists in every Versailles on the market, then the test drive provided by the manufacturer provides a special transfer of the school bus, concealing the situation. When he sent the car to the 4S store, the in-store maintenance technician finally confirmed the phenomenon but could not give an answer.

Subsequently, the technical staff of the automobile factory said that the mileage of the new car has not yet reached 1500 kilometers, and the gearbox is still in the learning stage, so this problem will arise, and car owners are advised to drive gently during the running-in period. After listening to the reply from the technician, the car owner drove 1500 of the original 652 km overnight, but he found that the fault still existed, so he continued to look for the 4S store. When the manufacturer met such customers, they had to send several engineers from Wuhan to Beijing to solve the problem.

After a half-day test run by both sides and a remote meeting between the engineer and the manufacturer, the Versailles manufacturer gave a written reply. In this reply, the manufacturer believes that the vehicle has been tested by the instrument and there is no abnormal jitter; in manual mode, there will be slight jitter, and in automatic mode, there will be slight jitter when refueling to 4000 rpm, accordingly, the manufacturer believes that there is no abnormal jitter of the whole vehicle, which does not affect normal use. The manufacturer advises car owners, "ask vehicle users to follow the important recommendations in the manual that must be strictly followed in the daily use of the vehicle."

The car owner does not agree with the above statement and requires the manufacturer to specify the details to be complied with. After looking up the manual, the manufacturer said that the relevant contents of the manual with "warning", "environment" and "attention" signs should be paid attention to. When the two sides communicated unhappily until late at night, the engineer proposed that the follow-up vehicle could be sent back to the manufacturer for further research and solution, but the owner agreed but asked to go together to participate in the diagnosis process did not get a response. In any case, there is no answer to the question raised by the car owner, and the manufacturer partially recognizes the existence of accelerated vibration, but believes that this situation does not affect driving.

The Citroen Versailles C5X is one of the better models of Citroen in recent years because of its appearance and price of 14.37-186700. According to Citroen recently, the Versailles C5X sold 5037 units in November. Whether it is the brand performance and the event itself, it has aroused widespread concern in the automobile circle, and the matter has also changed from a confrontation with different views to a living argument for the rights of car owners. This development is a bit surprising, and this can be regarded as an alternative Versailles. The incident was originally very simple, the two sides do not need to develop into a personal attack, the product can be known through horizontal comparison is a common fault or occasional failure, if the fault then put forward an effective solution, the matter has come to this point, the direction of the incident will depend on the negotiations between the two sides, we will continue to pay attention to the latest news on this matter.

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