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During the morning rush hour in Shanghai today, a pink Euler cat "nestled" about 50 meters away from the intersection caused a heated discussion among netizens. In the video, the Euler female owner said that on her way to work more than 6 o'clock, the Euler cat suddenly failed, the steering wheel was locked, and the shift lever, window and trunk could not be used properly. the female owner said she could not open the door by using remote keys and manual methods many times. According to the video shot, the good cat was parked not far from the intersection, and this period happened to be the morning rush hour, and the traffic was relatively dense. It was suspected that the owner's friends were directing the vehicle at the rear, the tripod was placed on the road to divert the traffic, and the cars coming from behind dodged one after another and squeezed into another road.

In addition to the vehicle problem, the female car owner was also very angry when she mentioned the service attitude of the Euler 4S store. According to the owner's own account, after the vehicle problem, he called the 4S store and 400 customer service more than N times without solving the problem, and finally had to contact the traffic police brigade to call a trailer at his own expense to help tow it away. During this period, when the car owner reported the problem to the 4S store, the director of the 4S store directly questioned the owner "why the car broke down" and asked the owner to check the route of the car himself.

The owner of the car angrily reprimanded in the video: "excuse me, a girl, how can I understand the mechanics of the car? is it difficult for me to buy a car? I have to open the hood and check the car every day before I hit the road. Is the motor normal? is the electricity normal? is the water normal? am I still asking to buy a car? am I torturing myself?" In addition, the owner also said that after the vehicle problem, the 4S store did not call, Euler car service is like this, and finally had to contact the traffic police brigade to help tow the car away.

As a product made up of thousands of parts, no one can guarantee that there will be nothing wrong with the car, but if it is true as the owner in the video says, then the service of the Euler 4S store is still "cold". Euler Motors has not yet responded to the matter.

Over the past month, Euler Motors received a large number of complaints from car owners because "the machine chip does not match the publicity" and was publicly named by CCTV Finance. The general manager of the brand apologized in an interview and said that he would give a solution that would satisfy consumers.

On December 9th, the general manager promised to make car owners "satisfied" with the solution announced. Euler Automobile gives the revised user rights plan in the latest statement: the owners of Euler cats decided before December 31, 2021 will be given a rights package worth 7200 yuan; in addition, the brand will upgrade the three electricity lifetime warranty provided in the "rights package" to the whole vehicle lifetime warranty, as well as 10000 yuan of charging rights.

However, in fact, many car owners do not approve of this so-called rights proposal which can make car owners feel "satisfied". In a statement titled "Ola good cat owners on the fraud of Great Wall machine chips" circulated online, Ola good cat owners said that the rights plan had not been communicated with car owners and had not been approved by most car owners. In the statement, the Euler owner asked Great Wall to face up to the owners' demands and disclose the truth of the incident, while Great Wall executives should explain the cause of the incident face to face and publicly apologize to the owners in the mainstream media. In addition, the Ola good cat has been listed in Thailand and will soon be launched in the UK. It is known that the Thai version supports carplay functions, and the British local publicity is also carried out according to the Qualcomm 8155 chip, requiring the Great Wall to release the specific chip model of the overseas version of the Ola good cat car machine.

For the situation that the Ola good cat "the car machine chip is not in line with the publicity", the Eula car owner also puts forward the following demands: 1, replace the car machine chip, specify the replacement time and give compensation and lifetime warranty; 2, if the car machine is not replaced: ① chooses to return the car, unconditional return (including all expenses), plus 50% cash compensation ② will not return the car, compensate 50% of the car price in cash, and guarantee the whole car for life, free maintenance, free flow for 8 years; other vehicles of the Great Wall will be replaced within 3 or 3 years, and the good cat will be deducted according to the original invoice value.

At present, the Ola good cat incident has not been well resolved, and there is no doubt that the most direct demand of car owners is to get back their own chips, but there is no doubt that Eula Motors continues to release solutions that fail to satisfy car owners. it even made the incident darker and darker. Car owners said bluntly in the rights protection statement, as Chinese, we enthusiastically support domestic brands, but also look forward to the rise of domestic cars, but it does not mean that we can accept being deceived by domestic brands! As good cat owners, we firmly safeguard our rights legally, not only to protect our legitimate rights and interests from infringement, but also to set an example for all car consumers across the country, but also to set an example for consumers of all commodity types in the future. give businesses a heavy warning, do not dare to cheat consumers again! If you do not believe, you will not stand, and if you do not believe in karma, it will be difficult to flourish. Great Wall Motor, please listen carefully to car owners, respond to consumer concerns, truly "user-centered", rather than let integrity management become a piece of paper.

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