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The fault lights of the new car are on frequently, and five or six times of maintenance in the store have not completely solved the problem. Do you still dare to drive such a car? Recently, some car owners reported to the media that they spent 3.1 million to buy a Mercedes-Benz but had the same failure one after another, and many failed repairs led to a psychological shadow that they did not want to drive the car again.

In April this year, the owner, Mr. Huang, bought a Mercedes-Benz G63 at an Oolong 4S store in Yiwu, Jinhua, for 3.1 million yuan, but there was something wrong with the new car just a week after buying it, according to the Xiaoqiang hotline. Mr. Huang said: after driving for seven days, I found that the engine fault light was on, so I drove the car back to the 4S store for maintenance. The repairman said it was the oil problem, because he did not understand the car, so he believed it.

However, within two or three days of dealing with the problem of the fault light, similar problems appeared again. When Mr. Huang drove the car back to the 4S store for inspection, he did not find out the specific cause of the failure. Similarly, after the fault light was dealt with, Mr. Huang drove the car away again. But what happened next made Mr. Huang a little unexpected.

Mr. Huang thought it was only occasional bad contact, but only a few days after the car left, the engine fault light came on again. This time, Mr. Huang chose to put the car in the 4S store for four days, and the inspection and maintenance personnel detected that it was the problem with the motor, so he gave the maintenance plan of "debugging the motor on the left and right".

Originally thought that this time to find the cause of the fault can be thoroughly repaired. Not a few days after driving, this problem still occurs repeatedly, there is no way, Mr. Huang has to drive the car back to the 4S store, this time it is the motor problem, the maintenance plan is to replace the motor on the left. What I never expected is that this maintenance failed to "break the roots." The sixth maintenance plan is to replace the exhaust pipe assembly, which has been repaired for more than a month, and the problem has finally been solved. However, after many times of maintenance, Mr. Huang also has a lot of psychological shadow.

Mr. Huang said: although the car's engine fault light is not on, but this more than 3 million Mercedes-Benz does not want to turn on itself. It took more than 8 months for the new car to drive more than 8000 kilometers, and the car didn't drive much, because the car broke down frequently, and now there is the psychological shadow of "fault light on" as long as we get on the car.

For the frequent failure of this 3.1 million Mercedes-Benz G63, the manager of Oulong 4S store in Yiwu, Jinhua, explained: if you change three parts, they all have the same fault, and if you repair them three times, you will change them three times. It is the problem of the product parts itself, which needs to be replaced.

The 4S store admitted that the fault was a quality problem of the vehicle, and Mr. Huang proposed to change the car. According to the provisions of the three-package law, the same main parts in the engine can not be used normally because of quality problems, and the car can be returned. The condition of Mr. Huang's vehicle complies with this requirement.

After negotiation, the solution given by the 4S store is to agree to return the car to Mr. Huang. The 4S store said: refund as much as Mr. Huang was charged at the beginning. However, Mr. Huang's request is to change the car rather than return it. Mr. Huang said that at that time, he bought the car with a loan because he liked it. If he didn't like it, he definitely wouldn't buy it. The loan of more than 50,000 yuan a month was under great pressure.

In response to Mr. Huang's request to change cars, the 4S store said it was very difficult. Because there is no source of cars for changing cars now, we have to determine the source of cars first. according to the 4S store, this model is relatively scarce at present and cannot be booked at 01:30. But Mr. Huang's attitude is also very firm, do not return the car, only change cars.

In this regard, the Consumer Protection Commission automobile experts said that in accordance with the provisions of the Zhejiang version of the new elimination law, in two years or 50,000 kilometers, subject to first arrival, the main engine parts will be repaired or replaced twice, the car will be returned. If you want to return or change the car, it is up to the consumer to choose whether to return or change the car, not the 4S store. According to the interpretation of the experts, the 4S store finally expressed its willingness to sit down with Mr. Huang and resolve the matter through friendly negotiation.

For car owners, the quality of the car is particularly important, the purchase of new cars has been malfunctioning soon is really annoying, and for 4S stores, as the sales side should pay more attention to after-sales service, the first time there are quality problems with the manufacturer feedback.

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