AutoBeta(AutoBeta.net)12/31 Report--

On December 31, some owners reported to the media that the "lifetime warranty" of NIO electric vehicle was one-off.

According to Mango Gang girl report: In March 2019, the owner Mr. He spent about 430,000 yuan to buy a NIO car. At that time, the sales consultant told him: "The vehicle lifetime warranty has a purchase service fee every year. In addition to wearing parts such as tires, brake pads and wiper blades, all parts can be repaired and replaced free of charge for life without the owner paying a sum of money."

However, a few days ago, Mr. He drove the vehicle accident, but was told during maintenance: "Maintenance affects the lifetime warranty rights, after which the parts are not involved in the warranty."

The owner of the vehicle, Mr. He, said that after the accident, the suspension, tripod and Yuanbao beam had been damaged, and the motor was not damaged, but according to the insurance company's preliminary loss assessment, the current price was about 170,000 yuan. Mr. He pointed out: If there is no warranty, even if it is repaired now, it will not be able to pay expensive maintenance costs if other parts are damaged during use.

According to Baidu entries, the so-called "automobile lifetime warranty" refers to the lifetime warranty for parts on the car, especially the core parts of the car, such as the engine and gearbox of the car. So, since the promise of a lifetime warranty, why 4S shop suddenly did not fulfill? Why is that?

For this incident, NIO Service Center Changsha Queyuan Store staff said: According to the requirements of NIO manufacturers, at present, the customer's appeal has been fed back to NIO headquarters, headquarters has also given a reply, but on the lifetime warranty issues to communicate with NIO, NIO Service Center Changsha Queyuan Store said only to provide after-sales service.

Mr. He said that Shanghai headquarters called him yesterday and said that moving the chassis parts would affect the owner's lifetime warranty rights and interests, but Mr. He asked the sales party of NIO Automobile in other stores, and also did not say that the chassis could not be moved after any accident occurred, or the chassis would not participate in the warranty matters.

Subsequently, the help girl to the consumer identity to NIO sales personnel to understand the vehicle lifetime warranty related situation, for "to repair what warranty policy" this question, NIO sales personnel said: NIO car lifetime warranty, in addition to wearing parts, other are lifetime warranty, that is to say, after repeated confirmation, help girl is also told "vehicle lifetime warranty, no other conditions".

In addition, for the owner and NIO car aspect before whether there is a relevant agreement on warranty, NIO car service center Changsha headquarters staff said: inconvenient to disclose. On the issue of lifetime warranty that needs to be made public to consumers, the staff member responded that there is now one on the official website.

When searching NIO Automobile through mobile phone to enter its official website for inquiry, in addition to the introduction of the vehicle, the page temporarily did not find the specific agreement and terms about lifetime warranty in a very conspicuous position, only found a termination situation that may meet Mr. He's conditions at the very end of the notice. This clause shows that if an accident injures any main component of the chassis or main assembly of the whole vehicle, and the main component of the chassis or main assembly of the whole vehicle needs to be replaced according to the reasonable judgment of NIO Company, the lifetime warranty service of NIO Automobile will terminate on the day when NIO Company reasonably judges that the main component of the chassis or main assembly of the whole vehicle needs to be replaced.

However, the termination clause of this notice is placed in a relatively "hidden" position, and the girl reporter said: It is not easy to find the termination clause process of this notice. If you want to get the termination clause of this notice book, you should first pay attention to the public number of NIO Automobile, and then click on this payment, and this option at the bottom of the public number is still presented in English. After clicking in, it is the interface of owner's rights and interests. Click "Learn more" and slide to the position near the end to find the corresponding clause information.

As for the termination clause of this notice, Mr. He said that he had not read it. It was after the subsequent accident that the salesperson told him to read the service manual, and the service manual was also after he delivered the money, the salesperson gave him another key and service manual. If he did not consult it independently, he did not know the relevant warranty situation before buying the car.

At present, the seller's reply to Mr. He is to wait for the headquarters to arrange a person who can be responsible for the handover and then specifically solve it.

And for Wei Lai car whether there will be life-long warranty related requirements to fully inform consumers, help girl reporter said there are still doubts. "Lifetime warranty" is one of the main publicity points and selling points of NIO Automobile, and it is also the focus of many consumers. After all, for consumers, lifetime warranty is a very favorable guarantee, but as said in the video: If it is simply to attract consumers with the gimmick of lifetime warranty, it is actually an irresponsible behavior for consumers, because lifetime warranty is also a kind of commitment guarantee given to consumers by merchants for the quality of goods, the purpose is to make consumers buy with confidence and recognize the quality of products at the same time. However, it should be noted that lifetime warranty and warranty are not a concept.

Up to now, in view of the above problems, NIO Automobile has not made any explanation.

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