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It is very annoying that a new car breaks down soon after it is bought. Recently, some car owners reported to the media that they spent 340000 on a new car, the Land Rover hybrid off-road vehicle. As a result, the new car broke down frequently after driving for two months, which made the car owners very distressed.

According to the 1818 Golden Eye report, the owner Ms. Yin bought a Land Rover off-road vehicle at the Jaguar Land Rover 4S store in Hangzhou Lutheran in July last year. The landing price of the vehicle was 340000. Ms. Yin said that the car had been on fault since September last year, that is to say, there was something wrong with this car only two months after it was bought. Ms. Yin said that the problem began when the car drove more than 2,000 kilometers: "the car's steep gradient control system is not available, its performance is limited, and it has been unavailable for jumping five or six lights." Ms. Yin went on to describe that there was a faulty yellow light in two thousand kilometers, and this kind of problem occurred only occasionally at that time, and then the light that turned on the failure of the intelligent system of three thousand kilometers kept jumping, so she called and contacted the 4S store. but because he is busy when jumping lights, and can not be detected when he does not jump, the maintenance method given by 4S stores is to detect when there is a faulty light all the time.

But it wasn't long before the same problem came back. Ms. Yin said: the car continued to turn on the fault light at the beginning of last month, when she and the car were in Fujian, so she only consulted the local 4S store. The local 4S store told her to use grease to solve the problem, because the hybrid drive was unstable and needed grease. As for why the new car jumped the lights so many times, the other side did not tell her. In response to this practice, Ms. Yin believes that it is acceptable for an old car to use grease, but her car is a new car and faulty lights occur frequently, so she cannot accept the maintenance plan offered by Fujian 4S store. After that, Ms. Yin had to spend her own money to tow the car back to Hangzhou. Unexpectedly, the Hangzhou 4S store gave the same treatment plan, which Ms. Yin could not accept. Therefore, Ms. Yin proposed to conduct a comprehensive inspection of the vehicle.

According to the after-sales director of Hangzhou Lutheran Jaguar Land Rover 4S store, in fact, in November last year, the manufacturer issued a recall notice, and Ms. Yin's car was within the scope of the recall, saying: "Ms. Yin's car belongs to the recall project." it needs to be dealt with itself. even if Ms. Yin's matter does not occur, it will inform the customer by phone to solve the problem.

Then the after-sales manager also provided a "vehicle isolation notice" file, which shows that the problem is "electronic rear axle drive failure". The driver will see a picture of sea turtles in the control template and please drive carefully, performance is limited.

The after-sales manager also explained: "whether the use of grease or inspection will not affect the car, as to whether the above inspection will affect the brakes, the after-sales director said that relevant tests have been carried out. The fault code in the computer storage does not have this situation, and if a third-party inspection is needed, it will be supported as long as it is reasonable.

In this regard, Ms. Yin asked the 4S store to bear the cost of the previous trailer and extend the car insurance, and the after-sales manager of the 4S store gave a reply to the application.

Up to now, according to the latest report, the 4S store has replied: after consultation, the technical expert group of the 4S store believed that the poor contact of the motor plug in the rear of the vehicle led to the induction fault light, which had nothing to do with the brake system. 4S store said that it would give Ms. Yin appropriate compensation for vehicle maintenance. Ms. Yin accepted this practice and the two sides reached an agreement.

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