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Great Wall Euler has upgraded its owner APP, and according to the new APP feature, Euler's APP has added a "new charging rights application function for the first owner of a good cat". After upgrading their mobile phone APP, many good cat owners have been granted the function of withdrawing their charging rights. As long as they agree to the compensation plan proposed by Euler Automobile, they can receive the rights promised by Euler Automobile. Some car owners have received the above compensation, and the bustling Ola cat chip fraud may come to an end.

According to the withdrawal process designed by Euler Automobile APP, the car owner needs to provide the owner's ID card, driving license, vehicle photo and bank card, and the contents of applying for rights include extending the entertainment flow by two years, raising the limited product warranty time to "the first car owner's lifetime warranty", and the 10,000 yuan charging rights can be withdrawn to the bank card provided by the car owner. Some car owners who have driven more than 10,000 miles have also obtained the above rights. This kind of collective cash compensation is rare. Great Wall Euler has set a precedent. It is estimated that the problem has revealed that the former Great Wall has sold nearly 40,000 Euler cat models, and this Great Wall alone will have to pay hundreds of millions of yuan.

In November, the Ola good cat chip incident broke out, which was also reported by CCTV on December 7. In early November, the owner of a good cat car found that the model he bought did not support the carplay function associated with mobile entertainment, so he went to the manufacturer 400 to complain about this function. But the Ola good cat rejected a request to open the function, so the car owners decided to do it themselves and used the engineering mode to enter the car machine system to remove the restriction of this function. In the process of the owner's hands-on operation, the chip information displayed in the system information does not match the chip model claimed by Euler Automobile official Euler. In the official promotional materials of Euler Automobile, it is claimed that the good cat uses the Qualcomm 8-core CPU chip, but in fact, the actual use of the vehicle is an Intel 4-core chip released five years ago, so the matter was exposed on the network, car owners asked the Euler good cat to provide the originally claimed Qualcomm 8-core CPU chip.

When a small number of car owners raised the issue, Ola good cat made contradictory statements. On November 17, Euler said it would take nearly 10 months to technically meet the entertainment needs of car owners, including 3.5 months of development and 6.5 months of software certification. The statement also pointed out that some users who are not car owners are making bad remarks in an attempt to seek illegitimate interests. Euler good cat warned that the evidence has been fixed and has called the police, and will actively assist the police in the investigation. At the same time, Euler Motors deleted the chip message on the official website.

On November 22nd, Euler issued another apology, adding a two-year extended flow package while providing owners with OTA upgrades, as well as a lifetime warranty for these owners, explaining that "the Euler cat model currently on sale has not yet been equipped with Qualcomm octal chips, and in the plan, this configuration is originally scheduled to be installed on future models." . But the demands of car owners have shifted from the earliest demand for software entertainment to the replacement of the originally claimed CPU chip. The above two chips use completely different platform architectures, which cannot be realized by the Great Wall Euler side.

This month, the communication between the two sides was in a state of confusion, the publicity of Euler cars did not match, and the complaint of suspected chip fraud became the first complaint of car quality in that month. On the evening of November 6, CCTV conducted a special investigation on this issue to report on the problems and demands of car owners, and accused Euler cars of playing "word games". In the content of the program, CCTV quoted the "punishment method for infringing upon the rights and interests of consumers". It is considered that Euler's behavior is "fraudulent", and some lawyers pointed out that consumers can ask for a refund of one for three.

The next day, Dong Yudong, general manager of Euler Automobile, also responded to the report on CCTV. Dong Yudong apologized to the car owner when he was connected, saying that "I am deeply sorry for the trouble caused to the broad masses of users caused by the problem of Euler's cat chip." promise to seriously investigate the whole context, properly handle relevant matters, and give consumers a satisfactory answer. " However, no specific measures were mentioned in the response.

After the CCTV report, Great Wall Motor Co., Ltd. responded on December 9th in place of Euler Motor, adding another 10000 yuan to its charging rights. At that time, Great Wall Motor did not make it clear how to distribute the 10000 yuan charging rights. According to the app upgrade of Euler car owners in the past two days, the 10000 yuan charging rights fund and the previous compensation promise of Euler cars were packaged. As long as the car owners agreed to receive it, it would be tantamount to reaching a settlement with Euler cars on the issue of "chip fraud." it is believed that most car owners will follow the software process design, agree to the agreement and receive compensation rights.

However, there will still be a small number of car owners saying that they will not accept this strongly conciliatory "right" and insist on using legal means to claim their claims. One car owner expressed this view in the Euler owners' community, saying that "at present, we do not intend to accept $10,000 in cash compensation, wait and see what happens in the lawsuit." Later, the car owner complained on the social network that her post had been deleted by the system, but the deleted post was reminded by the system for the next two days until 5: 00 in the morning. It is not clear whether the likes came from other car owners.

In any case, the design of APP's application process provides great convenience for Euler to solve the problem. It is believed that most car owners will accept the solution proposed by Euler Automobile at present. Similarly, some car owners may still insist on using legal means to insist on the claim, which may be quite a long process, while Great Wall Automobile Euler, because of the market demand and the nature of this incident, lies in the publicity discrepancy. With its electric pet position, I believe it can still maintain sales, but it also pays a heavy price on this issue, which may be of reference value for solving similar problems in the future.

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