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Mercedes-Benz is a world-famous luxury car brand, which has an unshakable position in the fuel vehicle market. The highly identifiable Trigeminal star emblem has become one of the most famous automobile and brand symbols in the world. However, Mercedes-Benz's performance in the new energy vehicle market is indescribable, and its first pure electric vehicle, the EQC, is mired in a quality whirlpool.

A joint statement by owners of Mercedes-Benz EQC on issues related to a large number of motor failures was exposed online on January 21. In the statement, the owners of the Mercedes-Benz EQC jointly demanded that Daimler China admit its mistake in a timely manner and give the owner a reasonable reply as soon as possible.

In the joint statement, the owner of the Mercedes-Benz EQC described the cause, process and outcome of the incident. Cause of the incident: most of the car owners with motor failure will, 12 months before the motor failure, the central control screen indicates the "filling coolant" style after the vehicle starts. After opening the front engine hatch, the coolant traces are significantly reduced. After the incident: prompt "add coolant" style, 4S store detection failed, because the vast majority of Mercedes-Benz 4S stores to deal with the problem, do not have relevant experience and processing capacity, a unified choice to continue to add coolant, coolant will still infiltrate the motor, resulting in the car owner can not start the vehicle, the central control screen prompts the word "fault" The result of the incident: being told that "the motor needs to be replaced", some riders need to "replace the power battery", and the motor is imported from Germany and needs to be sent to China from Germany. In some areas, the waiting time for motor + motor repair is 35 days or more, exceeding the maximum repair time limit of the national warranty. Mercedes-Benz 4S store refused to provide detailed work orders, motor fault reports and reasons for motor replacement when a number of riders asked for detailed work orders, motor failure reports and reasons for replacing motors. At the same time, when some new cyclists bought the Mercedes-Benz EQC and asked the sales consultant whether there was motor leakage, they were also denied by the Mercedes-Benz 4S store that they "did not know".

Mercedes-Benz EQC owners believe that Mercedes-Benz deliberately conceals the truth and denies the existence of design defects! In this regard, Mercedes-Benz owners require Mercedes-Benz manufacturers: 1, urge Mercedes-Benz manufacturers to disclose relevant information about motor design defects and solutions; 2, start automotive product quality defect recall procedures to eliminate safety risks in a timely manner: 3, for owners who have replaced motors, they should all follow the new three-guarantee policy: (effective January 1, 2022) to return or change cars; 4. Extend the warranty period and extend the lifetime warranty commitment for all Mercedes-Benz EQC owners with motor / battery and electronic control failures

The reason why many car owners pay a high price to buy a Mercedes-Benz EQC is actually a premium for the Mercedes-Benz brand. However, Mercedes-Benz, which has been endorsed by a century-old luxury brand, EQC has been exposed that there are many product problems, such as central control screen display failure, air-conditioning system error and so on, while motor failure is a serious complaint problem, which has threatened driving safety to a certain extent. After inquiring about Mercedes-Benz EQC circle and major complaint websites, the automobile industry found that there are not a few complaints about EQC motor faults.

Some car owners reported to the media that they had planned to buy GLC, but after the 4S store test-driven EQC, "I felt that the acceleration was good in all aspects, and at that time EQC had nearly 100000 discount, which felt quite cost-effective." However, after less than half a year of driving, the system began to indicate that the coolant was reduced, and the solution given by the 4S store was to add coolant, and the EQC broke down completely on the road a month later. The owner towed the vehicle to the 4S store and found that the coolant had leaked into the inside of the motor, eventually causing the motor to burn out, and both motors needed to be replaced because the motor needed to be airlifted from Germany and the maintenance time was as long as 40 days. In addition, after the owner joined the EQC owners, he found that the problem of motor failure caused by coolant leakage was not in a small number, and this happened in two EQC models with different configurations.

At present, Mercedes-Benz offers an 8-year or 160000-kilometer warranty, which will have to be paid out of its own pocket if something goes wrong again or after the warranty period has expired. Seeing what happened to the car owners, the new car just mentioned has become a hot potato. I dare not drive it again, but I am not willing to sell it. In the eyes of the car owner, he spent more than 400,000 yuan, which is like buying a Mercedes-Benz LOGO.

Data show that the EQC is the first pure electric model of Mercedes-Benz, officially listed in China on November 8, 2019, positioning medium-sized pure electric SUV, the current price is 49.98-579800 yuan, based on the fuel version of GLC (39.78-587800 yuan). In terms of power, Mercedes-Benz EQC is equipped with a pure electric power system composed of front and rear induction induction units and ternary lithium batteries with a capacity of 79.2kWh, with a maximum power of 300kw (408hp), a peak torque of 760N ·m and a comprehensive range of 415km for NEDC. As Mercedes-Benz's first pure electric car, the market performance is very low. The Mercedes-Benz EQC sold 812 vehicles in December 2021, compared with just over 6000 in 2021, according to the Federation of passengers.

At the 2021 Guangzhou Auto Show, Mercedes-Benz unveiled EQA and EQB electric cars, of which the EQA300 4MATIC starts at 365800 yuan and the EQB 350 4MATIC costs 437800 yuan. Both models, like EQC, are oil-to-electric models, and Mercedes-Benz's intention is also clear. It urgently needs these electric vehicles to seize the domestic luxury electric car market.

There is no doubt that the electric vehicle business will not only become a new profit growth point for luxury car companies in the future, but also an important area of competition. In July 2021, Mercedes-Benz officially announced its electric transformation plan, and will launch pure electric models for all its market segments in 2022; starting from 2025, all its newly released model architecture will be pure electric platform. each of its models will provide customers with pure electric version options. To promote this transformation, investment in Mercedes-Benz pure electric models will exceed 40 billion euros in 2022-2030.

However, at present, Mercedes-Benz does not perform well in terms of electric car sales and product quality. Mercedes-Benz has not responded to the demands of car owners in the EQC rights incident so far.

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