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Recently, Ms. Guo, a car owner in Shaoxing, Zhejiang Province, reflected to the media that the new Audi Q3 car, which she bought for more than 210000, was braked automatically after going uphill. At that time, she didn't have time to react and there were other vehicles behind. Although this scene did not cause an accident, it also frightened Ms. Guo. Why did the vehicle suddenly stop automatically? What's going on?

According to the 1818 Golden Eye report, Ms. Guo bought an Audi Q3 at the end of last month. The price of the car was more than 217,000, and the new car did not drive long. But on January 15, when she was driving through the uphill section, the car suddenly stopped. The car suddenly stopped, and then Ms. Guo contacted the 4S store on this issue. According to the pre-sales diagnosis report provided by the 4S store in Shaoxing Lian Audi. The vehicle is fine. On January 16, the vehicle did not find any fault code after testing, so the 4S store judged that half of the car stopped suddenly because the front warning protection system was activated.

General Manager Xu of the 4S store said: when there is no one on the road, there is another condition for the car's automatic safety protection system to start: on the bumpy road, its radar will also sense that when the car is too fast, the car will float up. In fact, it has an impact on the safety of the driver, so in this case, there will be emergency braking, Audi is people-oriented, customer safety is the most important, so the automatic protection function is designed.

According to the Audi Q3 vehicle manual, the Audi early warning protection system can issue a warning against the front collision as far as the system conditions permit and apply strong braking to the car if necessary. The system uses data from the front radar sensor and works from a speed of about 5 km / h. When the speed is less than 65 km / h, respond to the following situations: when the pedestrian moves laterally in the driver's lane, and the pedestrian moves forward with the car in the driver's lane. In addition, there are other conditions when the speed is below 85 km / h and below 250 km / h.

In order to verify the claim, Xu, general manager of the 4S store, said: the employees tested the car on the accident section three times and all had an "emergency brake", and then they drove Ms. Guo's car and tested it again, and there was also a "brake".

For the 4S store, Ms. Guo does not agree, Ms. Guo said that the test driving is different from her own car, the test driving is refueling to keep going, while her car is directly stopped, the refueling door does not go, and the vehicle needs to be restarted manually.

Xu, general manager of the 4S store, pointed out that this function will be turned on automatically when the vehicle starts, and if Ms. Guo cannot accept this function, she can turn it off manually during use.

But Ms. Guo believes that the system of her car is different from that of other cars. Ms. Guo described: someone will brake only when someone is passing by or someone is nearby. The key is that there is no vehicle braking now, which is unreasonable. Ms. Guo is worried that the high-speed shock absorber belt will also have bumps, and there will often be differences between height and height at other junctions, and she will be unable to solve the problem if she encounters the speed reducer.

In this case, Ms. Guo Sheng put forward the request of returning or changing cars, even if she added her own money to buy other series of cars. The manager of the 4S store also said that no matter which plan Ms. Guo chooses, she can negotiate. According to the relevant consumer protection law and the three guarantees law, after negotiation, the 4S store manager said: if the car owner needs to bear the purchase tax and insurance, as to how much price difference to pay can be further negotiated. At present, Ms. Guo plans to change cars, but has not yet decided which model to change, and the two sides are still in negotiation.

In response to this matter, the automobile industry is concerned that although the design of the automatic safety protection system is very humane, 4S stores should clearly inform consumers how to use this function in the process of sales, so as to avoid unnecessary disputes.

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