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There is something wrong with the new car as soon as it is mentioned, which is very worrying for everyone. Not long ago, Ms. Xie reported to the Consumer report that her newly mentioned Chevrolet engine fault light was on many times. Ms. Xie questioned the quality problems of the vehicle itself and asked the 4S store to give corresponding compensation, but it was rejected by the 4S store. For this reason, she also posted a complaint on the relevant complaint platform.

"it is really difficult for me to accept that the newly purchased car broke down on the same day," Ms. Xie told the media. Why does the new car turn on the fault light? Can the problem of faulty lights be solved? Can Ms Xie's request be supported?

According to media reports, at the end of December 2021, Ms. Xie bought a 2022 Chevrolet Coruze light hybrid RS 330T automatic free version from a Chevrolet 4S store in Hangzhou and picked up the car on December 28. However, the new car brought unlimited trouble to Ms. Xie, and the engine fault light lit up on the same day.

Ms. Xie described, "on December 28, when I picked up my car from the 4S store and drove home, the engine fault light on the car dashboard turned on." Ms. Xie said that she did not know what was wrong with the car at that time, so she sent the car to the 4S store where the car was bought for repair the next day, but the 4S store did not tell the specific reason why the engine reported the fault light, but simply eliminated the fault code and drove off.

I thought it was just an episode, but I didn't expect it to be a series. On the evening of the day when the car was picked up, Ms. Xie turned on the engine fault light again while driving home. Ms. Xie said, "just after the overhaul during the day, the engine fault light came on again at night, and I don't think it's a small problem."

Two days after picking up the car, Ms. Xie's Kruze turned on the engine failure lights one after another. In desperation, Ms. Xie had to send the car to the 4S store for repair again. After overhauling in the 4S store, it was found that some parts of Ms. Xie's vehicle engine were faulty, mainly because the voltage of the particle trap sensor circuit was too high and the digital signal was too high or too low. To this end, the 4S store replaced a new particle trap sensor for Ms. Xie's vehicle. Ms. Xie said that after the replacement of new parts, the vehicle did not have the problem of engine failure lights for the time being.

However, Ms. Xie questioned that the new car turned on engine fault lights many times, indicating that the car itself may have quality problems. Ms. Xie believes that "the quality problem of the vehicle should not let consumers pay for it. The maintenance of the new car has already devalued the vehicle, and this replacement of parts, I do not know if it can cure the problem. I put forward a claim for financial compensation to the 4S store and SAIC General Motors, but without the consent of the other party."

In response to Ms. Xie's request, Consumer report gave feedback to Chevrolet 4S and SAIC General Motors, but did not receive a response before press time.

Guo Xiaoming, a well-known legal blogger @ Tan Dian, pointed out that according to the provisions of the latest automobile three-package policy, family car products within 60 days from the date of validity of the three packages or within 3000 kilometers (whichever comes first), if there are quality problems with the main parts of the engine, consumers can choose to replace the relevant parts with three packages of vouchers, and the seller should replace them free of charge. If the engine is replaced twice accumulatively due to quality problems, or the same major parts can not be used normally because of its quality problems, the consumer may require the seller to return or change the car.

Guo Xiaoming said, "in this case, the 4S store has replaced new parts for the vehicle, and if the vehicle still has the same fault after the cumulative replacement of parts due to the same quality problems, the owner can ask the 4S store to return or change the car." As for the claim for economic compensation, there are no provisions and provisions in the automobile three-guarantee policy that comply with the above situation. Car owners can choose to negotiate with 4S stores and SAIC GM manufacturers on their own. If the two sides fail to negotiate, it is suggested that car owners can request the consumers Association to intervene in mediation, or complain and report to the market regulatory department, or directly bring a lawsuit to the people's court. "

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