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According to several media reports, owners of the 460 version of the Xiaopeng P5 model across the country in recent months have reported that the delivery of the Xiaopeng P5 model has been delayed due to tight supply of batteries and other reasons. To this end, hundreds of car owners in the Xiaopeng P5 rights protection group spoke out by connecting queues to protect their rights. at the same time, Xiaopeng cars were also collectively complained by car owners, mainly due to delay in delivery time, non-fulfillment of promises, fraud of consumers, and so on.

According to the video message, most would-be car owners signed car purchase agreements and paid a deposit of 5000 yuan under the guidance of sales consultants that they could pick up their cars in 4-8 weeks. Xiaopeng P5 rights group shows that many car owners order their vehicles in mid-early October, but nearly four months have passed, and owners who order the 460 version of Xiaopeng P5 are still unable to know the exact time of delivery of their vehicles. Guangzhou car owner Ms. Gao said: sales promised to pick up the car in November, but now three or four months have passed and there is still no plan to pick up the car. Mr. Zhang, the owner of Hangzhou, said: Xiaopeng car sales promised to deliver the car by the end of December. At the same time, I was unable to pick up the car in the past two months. Ms. Wang, the Shanghai car owner, said: for the delayed delivery of vehicles, Xiaopeng car sellers did not make any feedback and solution attitude is what car owners are most dissatisfied with; there are also owners' feedback: on February 14, Xiaopeng Motor put forward a new solution in the hope that car owners can replace new models, while the new model is to replace Ningde era batteries with batteries claimed to be assembled by Xiaopeng himself to meet national standards.

When the automobile industry pays attention to viewing from the third-party car complaint website, the platform also shows a number of issues such as "Xiaopeng P5 dealers cannot deliver a new car after paying the deposit" and "failed to bring up the car for four months." the time to pick up the car is up, but the car is not asked for compensation "and other problems, including non-fulfillment of the promise, failure to bring up the car, and so on.

In addition, for the problem of vehicle delivery delay, the compensation scheme for late delivery is stipulated in the car booking contract, but from the car purchase contract provided by some car owners, the specific delivery date is not specified in the car purchase agreement. Mr. Zhang, the owner of Hangzhou, pointed out: the liability for breach of contract on the car purchase contract shows that if the vehicle is not delivered on time, the breach of contract is calculated on the basis of 5/10000 of the car payment, and the delivery time of the contract shows that the car arrives at the pick-up of the car. therefore, the liability for this breach of contract itself does not take effect. Mr. Zhang, the car owner, thinks that this contract is completely beneficial to Xiaopengfang, but for consumers, it infringes upon the rights and interests of consumers. Therefore, it is considered that there is something wrong with Xiaopeng's car purchase contract.

Then the person in charge of Xiaopeng Automobile said to the relevant media: "because Xiaopeng P5 is a new model, the system did not give the expected delivery cycle before November 3. Store sales are explained to customers in accordance with the average delivery cycle in previous months, and I really apologize for the inconvenience caused to customers." The person in charge of Xiaopeng also pointed out: since last year, Xiaopeng has been contacting customers in batches and organizing production at the same time, but because the battery used in the 460 version of Xiaopeng P5 model is lithium iron phosphate and other parts are relatively short, as a result, the vehicle capacity of Xiaopeng P5 460 version is particularly limited. For this reason, customers with delayed delivery of the 460 version of Xiaopeng P5 model can choose to return, modify or unsubscribe three solutions, of course, car owners can also choose to continue to wait, but for delayed delivery owners, Xiaopeng Automobile official said that there is no compensation plan for the time being.

It is understood that Xiaopeng, founded in 2014 and headquartered in Guangzhou, is currently on sale with three models, including Xiaopeng P7, Xiaopeng G3 and Xiaopeng P5. In the past January, data show that Xiaopeng delivered a total of 12922 new cars in January, of which 6707 were delivered by Xiaopeng P7, 4029 by P5 and 2186 by Xiaopeng G3. The annual sales target for 2022 is 250000 vehicles and an impact on 300000 vehicles, of which P7 accounts for 40%. The P5 model accounts for 27%.

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