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A week after picking up the car, there was a leak in the skylight of the car, and the happy event became a bad thing. Recently, an Audi owner reported to the media that the roof of his newly bought Audi Q3 was leaking, and the owner thought there was a quality problem with the vehicle itself and reported the problem to the 4S store and asked to change the car, but the 4S store did not agree to it.

According to Mr. Liang, the owner of Audi, he bought a Q3 at an Audi 4S store in Suzhou, Jiangsu Province, and picked up the car on January 21, but there was a problem after picking up the car. "on January 29, when my wife and I were driving, we suddenly found water dripping near the cosmetic mirror in the copilot's seat," Mr. Liang said. "

Photos and videos provided by Mr. Liang showed signs of water infiltration near the cosmetic mirror in the passenger seat, and even water droplets attached to the roof of the car, dripping from time to time. Mr. Liang said that a few days before the incident, most of the weather in Suzhou was rainy, and he parked his car in the outdoor parking lot of the residential area. on the same day of the incident, he found the problem of dripping water on the roof. In other words, it was found that the skylight was leaking in a week. Mr. Liang said that it was difficult to accept such a problem and did not understand why such a problem occurred.

After finding the problem, Mr. Liang drove his car to Audi 4S store for inspection and repair. In response to the problems, Mr. Liang said: "the explanation given by Audi 4S store is that when the car is moving, the water in the skylight pipe enters the car through the water retaining trough." does this mean that some of the parts of the vehicle are defective? " At this point, Mr. Liang thought that what he bought was a defective "problem car" and made a request to the 4S store to change the car, but he did not get the consent of the 4S store.

With regard to the problems with Audi Q3, the media called the Audi 4S store, and the store's service director, Mr. Wang, said, "based on past experience, we speculate that the leakage may be caused by water from the vehicle skylight guide tank overflowing the baffle. However, these need to be carefully overhauled before the maintenance plan can be determined. At present, the car owner does not agree with us to disassemble and overhaul the car, and we also want to help repair the car, and the follow-up compensation measures can be negotiated. " In this regard, 4S stores can provide free repair, skylight extension for a year, free maintenance and other solutions, but Mr. Liang does not agree with this.

The lawyer said, "according to the relevant regulations of the automobile three-package policy, within 7 days from the date of validity of the three guarantees, the engine, transmission, power battery, driving motor or its main parts need to be replaced due to quality problems. Or within 60 days from the date of validity of the three packages or within 3000 km of driving mileage (whichever comes first), due to quality problems, such as steering system failure, braking system failure, car body cracking, fuel leakage or power battery fire, or because of serious safety performance failures, two repairs have been carried out accumulatively, but the failure or new serious safety performance failures have not been ruled out before the conditions for changing cars are met. Therefore, Mr. Liang's situation does not meet the replacement conditions in the three guarantees policy, and 4S stores can be required to provide free maintenance measures. "

From the car quality network and other complaint platforms, there are also complaints about skylight leakage in Audi Q3, involving 2019, 2020 and 2021 models. The lawyer said that according to the relevant provisions of the regulations on the recall of defective Automobile products, if Audi Q3 does have some common quality defects that endanger personal safety and cause property losses, Audi should immediately organize investigation and analysis after learning that automobile products may have defects, eliminate vehicle quality defects for consumers, and truthfully report the results of investigation and analysis to the product quality supervision department. If it belongs to the unreasonable danger of endangering personal and property safety that generally exists in a certain batch, model or category of automobile products due to design, manufacturing or other reasons, or if it does not comply with the relevant national standards for automobile safety, it shall immediately stop producing, selling or importing defective automobile products and carry out a recall. Therefore, it is not known whether the problem encountered by Mr. Liang is a case or a common problem, and we will continue to pay attention to the official developments of Audi.

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