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On December 8, 2021, a video was posted on the social platform on the 38th that the Citroen Versailles they bought would wobble when the engine accelerated to 4000 rpm, and that this phenomenon was not normal. Then the manufacturer's technical staff said that the mileage of the new car has not yet reached 1500 kilometers, and the gearbox is still in the running-in stage, so this problem will arise. It is recommended that the 38th drive gently during the running-in period. In order to verify the authenticity, the original mileage 652km was driven to 1500km overnight on the 38th, but the phenomenon of engine jitter was not solved.

Later, the manufacturer gave a written reply that the vehicle had been tested by the instrument and there was no abnormal jitter: in manual mode, there would be a slight jitter. In automatic mode, there will be a slight jitter when refueling to 4000 rpm. In other words, the manufacturer acknowledges that there is jitter in Versailles, but does not think that jitter is abnormal. No. 38 communicated and confirmed this problem face-to-face with the manufacturer's technical personnel, but did not give a solution or explanation.

Today, the 38th once again released a follow-up to the Versailles jitter problem on the social platform, claiming that "it is not waiting for the manufacturer's technical solution, but it is the slander of the organized distortion of No. 38 and the snub to the majority of jiggle car owners."

The 38th said in the video that as more and more car owners report jitter problems, car owners have formed a jitter discussion group, and a friend of No. 38, "Cream twistbread", is also entering this Versailles owner group. Later, an employee of the Dongfeng Citroen brand came into the group, and when the car owner in the group talked about the 38th, the employee publicly denigrated the 38th.

On the 38th, the Citroen brand employee said in the group that "the jitter problem has been solved for No. 38." at the beginning, it was because there was no recharge, "the technical expert passed, and the first test was answered by the expert." but he just didn't admit it, "he didn't buy the car on his own,"the new car of No. 38 got off the track overnight," and "when he first issued the notice," Did not contact him to recharge "," 38 car because of violence, the car critic's askew is easy to find "," we do not regard him as a public figure, because he is a private car review, for the purpose of earning traffic, word-of-mouth is also poor, so the company did not pay much attention to him "and so on.

In response to the employee's remarks in the group, the 38th also responded one by one. The problem of jitter was solved for No. 38 at first because there was no recharge. In response on the 38th, the manufacturer's technicians confirmed the existence of the jitter problem, and then the technicians had a meeting with the leader, and finally gave a reply that "the phenomenon exists but it is not abnormal, so the car owner is advised to read the manual." Is that a solution? After reading the instruction manual several times, the car should still shake. As for the question of recharging, the 38th said that no matter it was a test drive in Versailles or buying a car to test Versailles, he had never asked the manufacturer for money from the beginning to the end, and it was impossible to ask the manufacturer for money. If so, please produce the evidence.

He didn't buy the car No. 38 by himself. The 38th responded that Versailles bought it himself and personally transferred money to "Cream twistbread" to help order it at the Chengdu 4S store, with the same day's transfer records and complete procedures.

The car No. 38 was driven by violence, and the car reviewer's skew is easy to find. 38 claimed that if there is a wobble because of violent driving, then the quality of Versailles is too difficult to compliment, and the vehicles I tested before are basically bought directly off the track, and there is no wobble. As for the new car running up to 1500 kilometers at night, it was because the technicians said that there would be no movement after 1500 kilometers. In order to verify this statement, the new car ran to 1500 kilometers all night, but the jitter did not disappear.

In addition, the 38th said that the employee went in not to solve the problem for the car owner, but to solve the person who asked the problem. After the factory employees joined the group, they asked the car owners to send several representatives to communicate by phone with the manufacturer's technicians, but refused to bring the technicians into the group to have a direct conversation with the car owners. after being rejected by the car owners, the employees put forward a second plan. collect the owner's name, phone number and frame number in the group, "Cream twistbread" took the lead in questioning this after-sales method, and refused to provide personal information. Then, without providing personal information, twistbread spent a weekend identifying him and defining him as an "obvious troublemaker". Since then, when the car owner questioned how to solve the jitter problem, the employee just quit the group!

The 38th made it clear in the video that the problem of Versailles wobble is endless, and in view of the manufacturer's bad behavior, he will continue to fight back in another way.

Previously, the 38th rated Versailles as the "least responsible car". The 38th said that Versailles played the slogan of "reshaping the new benchmark of Class B" and was entrusted with the mission of helping the brand turn around through volume. However, after the evaluation, Versailles fell far short of the expectations advertised by the manufacturers, and the products hurt a lot, and after that, instead of waiting for the manufacturers to improve the attitude of these problems, it led to the largest abuse and attack in history. At the same time, it also includes the staff of the factory's public relations department to attack and smear in person. In order to correct audio-visual and take responsibility for their own point of view, Versailles was bought at their own expense after the evaluation, and then more serious product problems were discovered.

On September 23, 2021, the Citroen Versailles C5X officially went on sale with a price range of 14.37-186700. The new car gained a lot of praise in the market by virtue of its individual shape and rich configuration, and even hit a "new benchmark for reshaping Class B". It is regarded as a "turnaround" of the brand. According to the data, Versailles sold 513,1530, 5037 and 5060 vehicles respectively from September to December in 2021, especially in November and December, with more than 5000 vehicles sold for two consecutive months, which was once regarded as the "savior" of Citroen and even Citroen. However, perhaps affected by the holiday, Versailles sales fell to 3188 in January 2022, although it is still the highest-selling model of the Citroen brand, but whether this is the beginning of Versailles's downhill, the future will naturally have the answer.

Judging from the available information, Versailles jitter is not an exception, because there are also feedback from owners on the complaint website and the circle of car friends, and the majority of car owners mentioned on the 38th have set up Versailles jitter group, which also confirms the existence of common problems. In addition, the manufacturer also made it clear that Versailles jitter exists, but does not think it is an abnormal situation, and the 38th, as an online car commentator who was the first to make public about the jitter incident, has caused a lot of impact. If manufacturers do not actively solve this matter, it is bound to affect the brand reputation and product sales. At present, many netizens are talking about this matter under the official account of Dongfeng Citroen.

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