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According to the 1818 Golden Eye, Xiao Qin from Ningbo, Zhejiang Province ordered a BYD Qin in November last year, and now 4S stores are not allowed to pick up the car, because both sales and sales managers have left, and if they want to pick up the car, they need to change stores and raise the price. What's going on?

The thing is, in November last year, Xiao Qin ordered a BYD Qin DM-i at a 4S store in Cixin, Ningbo, at an agreed price of 129800 yuan. Years later, when Xiao Qin came to the 4S store to ask when the car could be picked up, he was told by the 4S store that he could not pick up the car, because the sales and sales managers had left, and the original sales staff transferred the order to the sales staff of other stores. If you want to pick up the car, you need to change the store, and if you want to raise the price, you need to pay about 6000 yuan more.

However, Xiao Qin believes that he signed a contract with the 4S store, and the account number of the collection at that time showed that he was also the legal representative of the sales company, and the departure of the sales and sales manager did not affect the performance of the contract. Xiao Qin said that Cixi has two 4S stores in Ningbo, one is Xiaying North Road, Yinzhou District, Ningbo City, and the other is Yinxian Avenue, Haishu District, Ningbo City. The sales who took over Xiaoqin's order used to work in the 4S shop on Yinxian Avenue. Now he is transferred to the 4S store on Xiaying North Road, and the person in charge means to let Xiao Qin pick up the car at the 4S store on Xiaying North Road.

The person in charge explained that the sales and sales managers on the order had previously been from the 4S store, and then both of them left their jobs, so the sales staff transferred the order to the salesperson in the same store to help hand over the car, and then the salesperson transferred to the store on Xiaying North Road to work, so Xiao Qin should go to the store on Xiaying North Road to pick up the car. However, the person in charge also mentioned that if the sales leave, the order should be handled properly, and the undelivered order needs to be arranged for the customer to pick up the car at our store. The responsibility for this incident lies with the sales individual and does not hand over in accordance with the procedure. In this regard, Xiao Qin believes that this is a matter within the group and should not involve him. Subsequently, the head of the 4S store said that when the car arrived (Xiaying store), the sales would arrange for the car to be handed over, and if the sales did not admit it, let the sales pay for it.

Then, Xiao Qin came to Cixin Xiaying North Road store to deal with the sales of Xiao Qin's order, saying that he was only responsible for handing over the car and knew nothing else. The sales said that he used to work in the Dadao store in Cixin Yin County, and the sales contract signed with Xiao Qin was a friend. Before the sales left, he had already come to Xiaying North Road store to work, because the sales left. Out of the relationship of friends or to help deliver the car, but I am only responsible for handing over the car, and I don't know anything else. As for letting him bear the loss of the order, he said that the manager did not mention it, and he had to ask the store leader.

Subsequently, manager Luo of Xiaying North Road store in Cixin said that the car can be delivered in accordance with the contract, and the price of the order is 129800 yuan, which has now risen to 138800 yuan, of which the loss of 9000 yuan is borne by the 4S store. However, Xiao Qin then responded that the manager of Xiaying North Road store intended to let Xiao Chen bear the loss, but Xiao Chen was unwilling to bear it, saying that he could only return the order, but Xiao Qin did not accept it. In the end, Xiao Qin reflected the situation to the market supervision and management department.

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