AutoBeta(AutoBeta.net)04/27 Report--

Last night, @ ChrisYz, the owner of Xiaopeng P7 and a former employee of Xiaopeng, posted a letter to Brother he Xiaopeng and Brother Xia Heng on Weibo, saying in the letter that Xiaopeng P7 had experienced power outages for many times, but if he had to change cars, he would have to bear the price difference of 140000 yuan, which was unacceptable to the owner.

The car owner said in the article that he bought the first P7 670N version in October 2020 and the second P7 670E version in July 2021, becoming the first dual-material P7 owner in the country. At the same time, after using NGP to assist driving at the end of a long journey, he joined Xiaopeng out of his great love for Xiaopeng and became an employee of Xiaopeng Automobile. However, on March 10, when driving the NGP in the E version P7 of the Chifeng section of the Daguang Expressway, the high-speed lost power battery motor turned on the fault light, and NGP withdrew directly. Within a few seconds, my speed dropped rapidly from 120KM to 0KM, and the vehicle lost power completely, followed by a heavy truck. Fortunately, it was handled properly at that time to avoid a major accident. One minute after the power outage of the vehicle, the owner received a phone call from Xiaopeng's after-sales service staff to inquire about the traffic, vehicles and safety at the scene, and provided on-site service by telephone. The car owner said that the accident caused a huge psychological shadow and mental trauma.

On April 9, when the Xiaopeng P7 was charging at the Xiaopeng overcharging station, the whole car suddenly lost power and lost power, even the door and trunk could not be closed and could not leave the scene. However, out of trust in the brand and recognition of Xiaopeng's excellent after-sales service, car owners believe that these two sudden power outages are only individual cases, which does not mean that there is something wrong with Xiaopeng's overall quality control. Liu Lu, Xiaopeng car experience officer, came to negotiate with the car owner on behalf of the manufacturer to solve the matter and gave two solutions. The first option is to return the vehicle to the factory for maintenance and give some vehicle service points as compensation. If you do not agree to maintenance, Xiaopeng Automobile Xiaopeng Company can recycle the car according to the price of the used car, and the owner himself can repurchase the Xiaopeng product according to the price of the new car, and the recycled second-hand vehicle needs to be recycled according to the value of the repaired overhauled vehicle, the normal value of the second-hand car is 220000, but because of the quality problems of P7 itself, the battery can only be disassembled and assembled to 180000 yuan, and the price of the new car should be calculated according to 320000 yuan after the price increase. I will bear all the 140000 price difference. The car owner said he could not accept such a plan.

The car owner said that I would like to believe and look forward to Xiaopeng, which I have worked for and worked for, to correct the mistake in time, properly handle the matter, and give consumers a satisfactory answer.

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