AutoBeta(AutoBeta.net)05/02 Report--

On May 1, a car owner of Tesla reported to the media that a series of malfunction alarms suddenly appeared on the screen of a Tesla model 3 he bought, and then a heart-wrenching scene occurred after contacting the 4S store.

According to the media "1818 Golden Eye" report, a car owner in Hangzhou, Xiao Gu, bought a Tesla model 3 in 2020, saying that his family was opposed when he bought the car at that time, and he bought the car because he trusted the brand. I had no idea that such a thing had happened.

On April 30, when the owner was driving on the Qiushi viaduct, the vehicle suddenly gave a lot of alarm. According to the owner's description: "the most intuitive feeling is that the steering wheel suddenly becomes heavier and the brakes become harder, which cannot be said to be ineffective. It is useful, but it is only a little useful, but the brakes can't go down." the owner explained that the speed of the vehicle at that time was more than 60 per hour. Because it was May Day holiday, there were more vehicles on the road. Fortunately, there was no traffic accident at that time. After the vehicle failure alarm, the owner of the vehicle to the right to drive, during the phone contact Tesla customer service, Tesla customer service response: "first slowly drive the vehicle off the Qiushi viaduct, waiting for rescue." The owner said, "then I held the steering wheel with both hands. Anyway, the steering wheel was basically without electronic assistance, and it was very heavy. I slowly took my foot off the throttle, but when I took it off the throttle, the car didn't slow down." still running there at the original speed. Tesla had kinetic energy recovery, didn't he? It will stop slowly by itself. I took off my foot and didn't hit the brake. It still drove at a uniform speed over there. Finally, it stepped on the brake and went down to the nearest elevated exit. "

Later, the Tesla model 3 was towed to the Tesla Jinsha Lake Center in Hangzhou. After starting the vehicle, a series of fault alarms jumped out of the computer screen, including energy recovery braking has been disabled, traction control has been deactivated, tire pressure detection system has been disabled, body stability control has been disabled, and steering assistance has been reduced. Tesla Hangzhou Jinsha Lake Center after-sales staff said that after the car was pulled, the owner did not provide the car keys and did not authorize the store staff to check, so it is not known where the problem of the car jumping out of a series of fault alarms is.

In addition, the person said: "We do not accept interviews, there are interview needs can leave contact information," the reporter left contact information, after communication between the two sides, the car owners agreed to allow after-sale inspection of the car. During this period, the cameramen had a "heart-wrenching scene" mentioned at the beginning of the article when filming Tesla's doorway. A security guard at Tesla's Hangzhou Jinsha Lake Center said that the camera crew had affected the normal working order of Tesla's Hangzhou Jinsha Lake Center. and pointed out that except People's Daily, legal regulations, CCTV and Xinhua News Agency, other media do not have the right of direct interview. The security officer also pointed out that photographers were not allowed in their office area and shouted: "I suspect you of stealing and attacking our personnel!"

In response to the vehicle problem fed back by the owner Xiao Gu, the staff of Tesla's Ministry of Foreign Affairs responded: during the inspection, it was found that the wheel speed sensor was attached to iron shavings, so a vehicle alarm was generated. at present, the wheel speed sensor has been cleaned and eliminated, and the vehicle is back to normal.

In addition, the staff of the Ministry of Foreign Affairs of Tesla also responded to the question of security disapproval for taking photos, apologizing: "I also went here to find out that there are indeed some problems with our security personnel, including the process of communication and the level of professionalism of communication. There are some impolite words here, and we have also understood and communicated, and we do apologize here. Subsequently, the training of security personnel will be strengthened, and the second will be the removal and replacement of specific personnel. "

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