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According to the statistics of the car quality Network, 7934 valid complaints from car owners were accepted in April 2022, down 24% from the previous month and an increase of 8.6% over the same period last year. Overall, most of the top 10 models on the list come from joint ventures, such as Hanlanda, Crown-Lu Fang, BMW X3, BMW 5-Series, BMW 3-Series, Leiling and so on. Of course, the performance of autonomous models is also not good. For example, Geometry EX3 Kung Fu Niu, which is on the list, has been complained by users because it "can't pick up the car" and "does not match the propaganda".

As sister models launched by Toyota in China, Guangzhou Auto Toyota Hanlanda and FAW Toyota Crown-Lu Fang both work in the second and third place on the list. the main complaints are "engine / motor noise" and "body resonance". According to the feedback from the owner's circle of friends, whether it is the Hanlanda or the Crown-Lu Fang, the noise is particularly loud when the engine is involved, and causes the car body resonance, and the throttle pedal and steering wheel have a strong feeling. It is worth mentioning that Toyota USA issued a recall of the 20-22 hybrid Hanlanda (including the xse version of Crown Land) as early as the end of 2021, describing the fault as significant acceleration noise during 0-45mph acceleration and detailing how dealers should troubleshoot the problem. The solution, as described in the announcement, is to replace the rear leg of the new engine, the part number of the old pin is 12371-F0170 and the part number of the new pin is 12371-F0210. The owner said that when the vehicle accelerates, the engine will lean back, and the rear foot bears a large part of the pressure. If the rear foot is not good enough, it will inevitably lead to high engine vibration and noise during acceleration. Whether it is the price or the actual experience of the car owner, the difference in the ability to restrain engine vibration and noise is obvious. It has been more than four months since Toyota USA issued an announcement, and it is hoped that Toyota can put forward a reasonable solution to Chinese car owners as soon as possible.

Best-selling models such as the BMW X3, BMW 5-Series and BMW 3-Series, owned by BMW brilliance, once again entered the top 10 of the list of car complaints in April, with complaints still "inconsistent with publicity" and "burning oil". The first is the burning of oil. In fact, as early as the end of 2021, a large number of BMW owners found that their cars were burning oil. The problem mainly occurred in the models with 2.0T B48TU engine. Shortly after the purchase and use of the new car, they were reminded that there was a shortage of oil. At the same time, the car owner observed traces of oil leakage on the spark plug and suspected that there was oil leakage in its engine. On the other hand, 4S stores usually use more oil to cover up the problem of "burning engine oil". The original oil filling volume in the official manual is 5.25L, but 4S stores will increase it to 5.75L during maintenance. So far, BMW officials have not acknowledged the problem, which is why hot-selling models such as the BMW 3-Series and BMW 5-Series continue to be on the list.

In addition to burning engine oil, BMW was also complained that it was "not in line with publicity". As a new generation of human-computer interaction system of BMW, ID7 human-computer interaction system has many selling points, such as intelligence and remote automatic vehicle upgrade. many car owners like this system, but the car they bought back for hundreds of thousands is "not intelligent". It is understood that the 2020 BMW 5-Series, 2020 630i and 2020-2021 X3 matching systems sold by BMW lack the functions of remote upgrade and voice control described in the owner's manual, and the staff deliberately conceal defects when selling vehicles.

Geometry EX3 Kung Fu Niu has been at the top of the list of complaints for many months in a row, and the main complaint problem is "not getting a car." According to user feedback, most consumers went to Geometry car stores to pay a deposit at the end of last year or the beginning of this year, but failed to bring up the car half a year later. Some consumers complained that they signed a car purchase contract at Geometry store on January 9, promising to deliver the car in three or four months, but on April 28, they were told that there was no car and that they needed to increase the price to change the order or refund the deposit. I hope to give a reasonable explanation and treatment plan.

On March 18, Geometry raised the official instruction price of its Geometry EX3 kung fu cattle by 7000 yuan. In fact, it is understandable that Geometry EX3 Kung Fu Niu was complained about "not getting a car". Affected by the supply of spare parts and the epidemic, whether new energy vehicle brands or traditional fuel car brands encounter "difficulty in lifting cars" after the Spring Festival, coupled with skyrocketing prices of raw materials, rising prices of new energy vehicle brands have also become a common phenomenon in the market.

It is understood that Geometry is Geely's new energy vehicle brand, which will launch Geometry An and Geometry C in 2019, of which Geometry A sells for 12.68-207800 yuan and Geometry C sells for 12.98-207800 yuan. In November 2021, Geometry EX3 Kung Fu Bull went on sale, and the current price is 6.88-78800 yuan, which is the cheapest model under Geometry. In terms of sales, Geometry A delivered 2450 vehicles in March, Geometry C delivered 1405 vehicles, and Geometry EX3 Kung Fu Bull only 1007.

To some extent, the complaint list reflects the disclosure of product problems, but it does not mean that all car owners will encounter similar problems, which can provide some reference value for consumers to buy cars. The automobile industry is concerned that the models with more complaints listed this time, including Hanlanda, Crown-Lufang, BMW 3-Series, BMW 5-Series and so on, are all models with a strong sense of existence in the market, and the sales situation in the market is not bad. It is also a priority for consumers to choose the same-class products. But. For automobile brands and manufacturers, it is not terrible to have problems, but the fear is that the same problems will appear continuously. If you use arrogance to hurt consumers' feelings again and again, it will only hurt the brand image.

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