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Yesterday, a car owner Mr. Liu reflected to the media: he bought a GAC Toyota iA5 only 10 days to pick up the car appeared fault, contact 4S shop after putting forward want to return the car appeal, but 4S shop said that he bought this car does not meet the return standard.

According to "1818 Golden Eye" media reports, on April 24, Mr. Liu bought a GAC Toyota iA5 in Hangzhou Quantong GAC 4S Store, and the naked price of the vehicle was 129800 yuan. Originally buying a car is a happy thing, but Mr. Liu picked up the car only 10 days, the new car appeared fault problem, Mr. Liu described,"Driving a little slow down, directly out of this fault, the car stopped, and then I called 4S shop phone." After that, according to the vehicle dashboard provided by Mr. Liu, it showed: "Vehicle system failure, contact for inspection". Later, after testing by 4S shop, it showed that the heater of the vehicle was broken.

In this regard, Hangzhou Quantong GAC 4S shop technical service director Ma explained that Mr. Liu's vehicle problem is in the heater, as to why the heater will break down, he can not give the exact answer. It said: "After the fault code appears, the car is not broken down, but can also drive short distances." The original replacement heater can be solved, but the 4S shop has not yet received the goods." Mr. Liu is not satisfied with the solution given by Director Ma. Mr. Liu pointed out that the other party said that he could only wait a week to say it again, two days to say it again, but such a delay for a long time, so put forward a request for returning the car.

Director Ma continued to explain: 10 maintenance plans have been given before, Mr. Liu believes that the new car has been put in the 4S shop for so many days, so he put forward the appeal of "adding 1000 yuan oil card in the case of 10 maintenance". In response to this matter, the 4S shop service front desk director Zhou who previously negotiated with Mr. Liu said: The maintenance fee for this car is 260 yuan, the leader of 4S shop promised to send only 5 maintenance times, Mr. Liu felt that 5 times may not be enough, so under the hard struggle, the leader of 4S shop agreed to send 5 more times (equivalent to 10 times), Mr. Liu still disagreed.

Mr. Liu introduced, because the car only 10 days back appeared failure, the other party and delayed maintenance, also do not know when the vehicle accessories can arrive, behind the communication with the manufacturer said to return the car, but Zhou supervisor response, this car does not meet the conditions for returning the car.

For the above problems, Hangzhou Quantong GAC 4S shop technical service director Ma once again responded: "Not the vehicle accessories are out of stock, but the waiting time is a little longer, at present we get the information is about five or six days, seven or eight days, the specific to our accessories arrival time shall prevail." Later, 4S shop said: affected by order and transportation, it is estimated that accessories will arrive before the end of the month, 4S shop provided the same model scooter, 10 times of maintenance, 500 yuan oil card, both parties reached an agreement.

It is understood that iA5 is the first pure electric vehicle owned by GAC Toyota. The new car has launched 4 configuration models. At present, the official price is 1598 - 192,800 yuan. Due to the impact of the epidemic situation, since 2020, the global automobile industry has been generally trapped in the supply chain crisis, especially this year, some parts logistics has been interrupted, so no matter if the parts of 4S shop vehicles have transportation delay problems, it is better to make clear communication with consumers to avoid disputes and unnecessary troubles.

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