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It is a real headache that the new car breaks down soon after it is bought. Yesterday, a Hangzhou Tesla owner reflected to the media: he bought a Tesla car Model Y bought less than a year before there was a weird BUG-- in the driving process, the car's left rearview mirror will suddenly flip outward.

According to the "1818 Golden Eye" report, Mr. Pan spent more than 280000 yuan on the Model Y in August last year, and since last month, there have been frequent problems with the left rearview mirror. The mobile phone video provided by Mr. Pan shows that while the Tesla is driving, the left rearview mirror will suddenly flip outward automatically, and Mr. Pan can only break it back manually. At the same time, the rearview mirror will also make an obvious noise when it is normally folded inward.

Mr. Pan described: every time the left rearview mirror turns out for the first time, it does not fold back normally. Through observation, Mr. Pan also found a strange trigger condition. The above problem occurs when the speed of the car exceeds 50 kilometers per hour. Mr. Pan said the problem posed a big safety hazard for his driving because the left rearview mirror was so outward that he couldn't see the back, so he had to reach out and break it back.

After that, Mr. Pan drove the car to Tesla 4S store in Hangzhou for repair. Tesla 4S store removed the rearview mirror lid and found that there was no problem with the line, but in the process of trying to pull it, it was found that the gear might have a sound. Tesla 4S store staff put forward the solution of "replacing the left rearview mirror and related lines". If it is to replace the left rearview mirror and related lines, the maintenance cost will be more than 3000 yuan. And it needs to be borne by Mr. Pan himself.

Mr. Pan does not approve of the solution. Mr. Pan believes that this Tesla is still under warranty and has not been hit or damaged by external forces in its daily use, so it should be able to enjoy free maintenance. Mr. Pan pointed out that the sudden automatic flipping of the left rearview mirror is a software or system problem, which should be solved by Tesla.

Later, a staff member of the Ministry of Foreign Affairs of Tesla said that there are generally two reasons for rearview mirror valgus: one is motor failure, and the vehicle will have an alarm or fault code, which can be checked out. The second kind is external force inspection. At that time, Tesla's store suggested disassembly and inspection, and the customer may have something urgent to refuse the inspection. Later, he will contact Mr. Pan again to come up with a solution acceptable to both sides as soon as possible. If the problem of the rearview mirror is caused by product quality problems, maintenance will be carried out in accordance with the relevant requirements of quality assurance, but if it is caused by external forces, customers will also apply for a discount on accessories. So far, the two sides have not reached an agreement.

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