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Recently, according to the May Top 30 Complaints list released by Automotive quality Network, the top 10 models on the complaint list are BMW X3, BMW 5-Series, Geometry EX3 Kung Fu Bull, BMW 5-Series (imported), Crown Lufang, BMW 6-Series GT, Xing Yue L, BYD Song PLUS, BMW X4 and BMW 5-Series New Energy. It is worth noting that BMW has 6 models in the top 10 of the complaint list, of which brilliance BMW X3 and brilliance BMW 5-Series occupy the first and second positions on the complaint list. The number of complaints against the BMW X3 reached 1493, and the complaints were related to sales fraud, publicity discrepancies, oil burning, audio and video system failures, and so on. The number of complaints against the BMW 5-Series reached 882, and the complaints were inconsistent with publicity, body accessories and electrical faults, parts cracking, body rust, audio-visual system failures, and so on. The third place is Geometry's EX3 Kung Fu Niu, with 237 complaints, complaints that are not in line with publicity, non-fulfillment of promises, failure to mention cars, and so on.

With regard to the oil burning problem of BMW, as early as the end of 2021, a large number of BMW owners reported that their vehicles were burning oil, mainly on models with 2.0T B48TU engines. Many car owners are reminded of the lack of oil after the purchase and use of the new car. at the same time, the owners also found traces of oil leakage on the spark plug and suspected oil leakage in their engines. So far, BMW officials have not responded to and solved the problem, which is why hot-selling models such as the BMW 3-Series and BMW 5-Series have been on the list in recent months.

Judging from the complaints from BMW X3 owners, some car owners said that the function of the brilliance BMW X3 machine was not in line with the manufacturer's propaganda, and that the 2020 X3 matching machine system lacked functions such as remote upgrade and voice control described in the owner's manual, and deliberately concealed defects when selling vehicles, in violation of the Consumer Protection Law. BMW officials and dealers kicked each other's balls, and BMW officials explained the 2020 problem with instructions in the section of BMW Digital Services on the latest version of the official website. In addition, car owners said that the car ID7 system is seriously inconsistent with promotional materials and manuals, lacking functions such as remote upgrade RUS (RemoteSoftwareUpgrade), remote air conditioning control, 50m tracking reversing, voice control air conditioning and car windows.

Geometrical car EX3 Kung Fu Niu, which ranked third, has been at the top of the list of complaints for many months in a row, with owners complaining that they can't bring up the car. According to user feedback, the car was booked on app in September 21 and paid at 4S store in October 21, saying that the car could be picked up before the Spring Festival, but there is still no news of car delivery. Seriously affect my car purchase plan and car use time. It is required that the vehicle be delivered as soon as possible. Another car owner said: Geely Kung Fu Niuniu low version tram was ordered in Zhejiang Huzhou Company in December 2021, and the car has not been mentioned until May 30, 2022. The salesman always replied that the manufacturer did not start the car and there was nothing they could do. The complaint hotline has called more than a dozen, but the manufacturer has not answered a single phone call. Every time the customer service said feedback, but no one ever called me back. All the complaints fell into thin air. Is the kung fu cow still in production? There is no way to know exactly when the car will be handed in.

In fact, Geometry EX3 Kung Fu Niu was complained about "not getting the car" as early as November last year when some car owners exposed that they could not pick up the car. Some car owners reported that Geometry Motors had promised that the top 1000 booking customers could pick up the car within a week, but at the agreed pick-up time, they did not receive any notice of pick-up, and the next order after that was a long way off. It is understood that Geometry is Geely's new energy vehicle brand, which will launch Geometry An and Geometry C in 2019, of which Geometry A sells for 12.68-207800 yuan and Geometry C sells for 12.98-207800 yuan. In November 2021, Geometry EX3 Kung Fu Bull went on sale, and the current price is 6.88-78800 yuan, which is the cheapest model under Geometry. In terms of sales, Geometry A delivered 2948 vehicles in April, Geometry C delivered 1255 vehicles, and Geometry EX3 Kung Fu Niu only delivered 930 vehicles. As for the difficult problem of car lifting, it is not only the EX3 Kung Fu Niu model. At present, affected by the supply of spare parts and the epidemic situation, both new energy vehicle brands and traditional fuel vehicle brands have encountered the problem of "car lifting difficulty". Coupled with the soaring price of raw materials, the difficulty of car lifting of new energy vehicles has also become a common phenomenon in the market.

Ranked fifth is FAW Toyota Crown Lu Fang, the main complaint is that the engine / motor noise resonates with the car body. Some car owners reflect that when the vehicle is driving at low speed, rapid acceleration and high speed, the engine noise is loud, the resonance of the throttle and front pedal is serious, and the hands and feet are numb, which seriously affects the driving safety and driving experience, and the rearview mirror shakes when driving. It is worth mentioning that Toyota USA issued a recall message for the 20-22 hybrid Hanlanda as early as the end of 2021 (including the xse version of the Halanda, the Crown-Lufang prototype), which described the fault as significant acceleration noise during 0-45mph acceleration and detailed how dealers should troubleshoot the problem. The solution, as described in the announcement, is to replace the rear leg of the new engine, the part number of the old pin is 12371-F0170 and the part number of the new pin is 12371-F0210. Now it has been more than 5 months since Toyota USA issued an announcement, and FAW Toyota has not yet given a reasonable solution.

Judging from this complaint list, to a certain extent, it reflects the problems found by users in the process of using vehicles, although it does not mean that all car owners will encounter similar problems. but to a certain extent, it can provide a certain reference value for consumers to buy cars. I also hope that manufacturers can find out the reasons as soon as possible to give the majority of car owners a clear statement, after all, word-of-mouth is established for a long time.

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