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Recently, Mr. Tian, the owner of Heze, Shandong Province, reported to the media that a Volvo S90 new car he bought could not be started up to seven times in a row. Since the vehicle was newly purchased, he made a request for returning the car to the 4S shop, but was rejected. This incident made Mr. Tian very angry, and then the Heze Economic Development Zone Market Supervision Bureau intervened to solve it.

According to the paper, the owner, Mr. Tian, bought the Volvo S90 car on April 1 this year. On April 12, the vehicle failed to start for the first time, followed by six more times within 10 days. Later, Mr. Tian contacted the 4S shop and towed the vehicle to the 4S shop for maintenance, but as of the day of media reports, the 4S shop still did not give a cure for the problem that the vehicle could not be started.

Mr. Tian described that when the vehicle first appeared this problem, it was to call the after-sales service. The after-sales service said that it might be the version of the vehicle that was not the latest version. It was good to upgrade it to 4S shop. After that, the same problem appeared in the vehicle one after another. Another technician pointed out that the vehicle was already the latest version. It was hard to say why it could not start, but it could be considered to replace the battery, but there was no guarantee that it would be repaired after replacement. For this reason, Mr. Tian pointed out that the car he bought was not a test article, and it was impossible for 4S shops to "try and try" such maintenance methods.

On May 27, Mr. Tian negotiated with Heze Liuxing Automobile Sales Company for more than an hour. Both parties confirmed that the new car could not be started many times after purchase. The sales service personnel frankly said: "It is undeniable that there are quality problems in the vehicle." Heze six star Volvo 4S shop staff said: "customers in the future use of any product quality problems, we have the obligation to customers for free maintenance, from beginning to end do not deny that this is a product quality problem, products in the process of use after sales may occur due to product quality." According to the Regulations on Responsibility for Maintenance, Replacement and Return of Household Automobile Products, the seller shall replace or return the goods, including: 2 repairs due to serious safety performance failure, but the failure has not been eliminated or new serious safety performance failure occurs; The accumulated repair time due to quality problems exceeds 30 days or the accumulated repair time due to the same quality problem exceeds 4 times.

Because the vehicle repeatedly appeared "pit", Mr. Tian according to the after-sales technical guidance, forced power off before starting the vehicle, but has not been able to get the final maintenance plan, request to return the car was rejected. After the paper secretly visited 4s shop, Heze Economic Development Zone Market Supervision Bureau intervened, Heze Economic Development Zone Market Supervision Bureau staff said, Need both sides face-to-face communication solution. Before Mr. Tian said, If 4S shop can not guarantee the vehicle maintenance fault elimination, To return the car, But "Household car product maintenance replacement responsibility regulations" The same problem maintenance more than 4 times, 30 days can return the car. However, the maintenance record approved by Heze Liuxing 4S Store is only once, and the other six times are called "door-to-door service" or "technical guidance", while the maintenance record approved by Heze Economic Development Zone Market Supervision Bureau is only twice.

In response to the problems with vehicles, Heze six-star Volvo 4S shop staff pointed out that the current requirements for returning cars and money do not comply with the three guarantees regulations, Heze Economic Development Zone Market Supervision Bureau said: will investigate and deal with whether there are similar product quality problems in the same vehicles sold according to the situation. As for Mr. Tian's appeal for returning the car, Mr. Tian said that he had received the full purchase price, purchase tax, insurance and other expenses on May 28, and the seller took back the vehicle in the name of "employee repurchase".

In addition, the paper also pointed out in the report, according to China Quality News report, Volvo S60 S90 owners have encountered the situation that the vehicle can not start normally, received similar responses: replace the battery or upgrade the system. Volvo customer service responded that there was no relevant information to answer whether there were quality defects in the two models, and the vehicle quality was inspected and repaired according to the "Three Guarantees Method". Volvo customer service said: "Volvo S60 S90 fire in the car is not successful, to go to the store to detect maintenance, because the vehicle is composed of thousands of parts of mechanical products, there is the possibility of mechanical failure, there is an agreed three guarantees service, during the warranty period, if the vehicle due to quality failure, dealers will repair for customers, really need to go to the store to detect maintenance."

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