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BYD caused a heated discussion on the Internet because of the warranty policy of three power companies. According to several media reports, consumers have complained that BYD new energy vehicles cannot continue to enjoy three electrical warranties (including batteries, motors and electronic controls) as long as any spare parts do not belong to the original factory. This means that consumers who want to change tires, wipers and even screws need to go to BYD 4S stores. The consumer believes that there will be a lot of accidents during the use of the vehicle, and it is inconvenient and uneconomical to go to the 4S store, and BYD's warranty terms are too harsh.

Then Weibo blogger @ filter shredder called BYD, and BYD customer service confirmed the claim, saying it was a manufacturer's policy and was not considering changing it for the time being. BYD customer service said that if the tire is replaced outside to ensure that the original factory pure spare parts, not the original factory pure spare parts will not enjoy the three power system lifetime warranty, customer service can only guarantee that the replacement parts ordered in the service store are original factory pure spare parts, there is no other way. It also pointed out that the current policy of manufacturers is to use original pure spare parts for all maintenance, including small parts of wipers, etc.

In this regard, some netizens believe that BYD's "store deceives customers" and begins to "go with the wind" after sales are too good, which belongs to the "overlord clause", to a certain extent, in order to obtain more after-sales profits; some netizens believe that the after-sales service of new energy vehicles is different from fuel vehicles, which requires higher professionalism, and it is not convenient for 4S stores to continue to give quality assurance if they are repaired and altered in the outside. Other netizens suggested: some netizens said that BYD car customer service and 4S stores had different opinions, and suggested that officials list maintenance lists that had nothing to do with the technology of the "three electricity" system.

In response to this matter, du Guozhong, deputy general manager of the public relations department of BYD brand, posted on Weibo on the evening of June 6 that there was a misinterpretation about the fact that "the replacement of wipers, tires and screws on vehicles will affect the 'three electrical warranties'" mentioned on the Internet today. Du Guozhong pointed out that because the "three-power system" involves high-voltage safety, maintenance that is not certified by the mainframe factory and the use of non-original parts will bring serious hidden dangers, but the replacement of parts that have no technical causal relationship with the "three-power system" will not affect the customer's lifetime warranty rights and interests of the "three-power system." Under the Weibo comment area, a number of netizens asked whether the replacement of headlights, sheet metal painting in the maintenance shop, installation of atmosphere lights, replacement of dashboards (changing the low-configuration instruments to high-end ones in the original factory), replacement of low-equipped instruments to high-equipped instruments in the original factory, installation of protective panels, car engine system 3.0 and upgrade 4.0, driving records instrument equipped with parking monitoring, retrofitting audio, etc., will affect the three electric warranties. Du Guozhong also replied one by one: "does not affect the three electrical warranty." Subsequently, BYD Motors also forwarded the Weibo clarification on its official Weibo.

It is understood that the lifetime warranty of the three-power system means that new energy vehicles and electric vehicles can enjoy a lifetime free warranty of the three-power system, including power batteries (cells), drive motors (including motor controllers) and vehicle controllers. At present, different car companies on the market have different requirements for the lifetime warranty provisions of the "three power" system. According to the above-mentioned contracts provided by consumers, the lifetime warranty exemption clauses of BYD's "three electricity" system include: 1, the ownership of the vehicle has changed, that is, the owner of the vehicle is inconsistent with the buyer in the invoice for the purchase of the new car; 2, the nature of the use of the vehicle is "operation, competition", etc.; 3, the maintenance is not carried out in the BYD authorized service store according to the maintenance cycle stipulated in the "user manual" 4, repair and maintenance did not use the original factory pure spare parts; 5, failed to pass the "BYD Automobile" Mini Program or APP to complete the owner certification; 6, from the date of delivery of the vehicle every 12 months for a cycle, any cycle driving a total mileage of more than 30, 000 kilometers; 7, the accident repair did not carry out repairs in BYD authorized service store 8. Man-made or accidental collision, flooding, fire or other accidents lead to the maintenance of the relevant parts of the three electricity system. If one of these situations occurs, the lifetime warranty service of the "three electricity" system will be terminated.

In fact, with the increasing popularity of the new energy vehicle market, the quality of the three-power system has become the focus of consumers' attention. The three-power system to electric vehicles is like the "three big pieces" commonly known as traditional fuel vehicles. The three electricity system fundamentally determines whether the performance of the electric vehicle is excellent or not, whether the experience is good or not. In 2020, some car companies announced that the first private car owners of new energy vehicles enjoyed a lifetime free warranty for batteries, motors, electronic controls and core integrated electrical components. BYD, as one of the car companies in the industry that provide lifetime warranty for the three electricity system, data show that from January to May this year, BYD sold 507314 cars, an increase of 348.11 percent over the same period last year. Among them, the sales of new energy passenger cars were 504395.

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