AutoBeta(AutoBeta.net)06/27 Report--

After the incident of safeguarding the rights of zero-running cars, the Chongqing Auto Show reappeared the rights of car owners. On June 26, the second day of the Chongqing Auto Show, another rights protection incident occurred at the booth of another new energy car enterprise. according to online video, a car owner said that GAC Eian 4S store sold the accident car as a new car. The suspected owner pulled up a banner on the booth that "Chongqing Gaojiu Ean Automobile 4S store will sell accident cars with sheet metal painting as new cars" for his own rights. Within seconds of being pulled up, the banner was removed by the staff at the scene, and the scene of safeguarding rights was quickly surrounded by security personnel with black cloth.

So far, we do not know the details of the reasons for the protection of the rights of the above-mentioned car owners. In response to this incident, GAC EA told the media: "the mainframe factory has been informed of this." We are actively working on it. What we have learned so far is that it has nothing to do with the quality of the car, and the user has a dispute with the local dealer. A detailed official response will be issued later. "

Coincidentally, on June 25, the first day of the Chongqing Auto Show, the new force of car-building had a sudden incident of safeguarding the rights of zero-running cars. A female car owner in a dress appeared on the zero-running car booth with the slogan "Zero-running new car was repaired on a black screen for half a month and promised to return the car for half a month." but the rights scene was quickly covered by staff with black cloth. Afterwards, Zero responded: "after verification, the problem described by the customer's vehicle has been solved." Zero run attaches great importance to user experience and delivery quality, for this matter we are actively communicating with users to solve, will give consumers a satisfactory answer. "

According to the concern of the automobile industry, GAC Ean is an automobile brand of Guangzhou Automobile Group Co., Ltd., formerly known as GAC NE. On July 28th, the GAC NE brand was officially registered. Guangzhou Motor Show in 2020, Guangzhou Auto E'an brand officially independent, renamed by GAC NE to Guangzhou Automobile E'an. According to GAC's official website, GAC's EAN models currently on sale include AION S, AION Y, AION S Plus, AION V Plus and AION LX Plus, covering almost the mid-market. According to the data, the cumulative terminal sales of GAC Ean in 2021 was 123660 vehicles, an increase of 119% over the same period last year. From January to May in 2022, GAC's cumulative retail sales were 78743, an increase of 116.9% over the same period last year. Among them, GAC's EAN sales in May this year were 21056, up 150% from the same period last year, nearly 10, 000 higher than the 11496 ideal cars of the new power brand. However, with the rapid growth of sales, GAC Ean also faces a lot of complaints. The automobile industry is concerned about the understanding from the Automobile Complaints Network that recently GAC Ean Aion Y has received a collective complaint from prospective car owners because of the delay in delivery. Some car owners said: "after the gold booking, the manufacturer delayed to deliver the car, and could not give a clear delivery time." As early as 2021, a number of GAC Ean car owners complained about the "power lock" problem of AION S.

New energy vehicles have been very popular in the past two years, and with the growth of sales, the number of recalls, complaints and rights protection of new energy vehicles has become more and more. According to the analysis of complaints accepted by the National consumers' Association in 2021, there are eight types of complaints about new energy vehicles in 2021, including self-driving failure and safety problems, unused high-performance chips, etc., which also led to an increase in consumer complaints. Among them, the way of safeguarding the rights of consumers includes the "protection of rights at the booth" mentioned above.

In fact, it is not uncommon for car owners to protect their rights at the booth. After the incident of "protecting the rights of the roof of Tesla" occurred in the Shanghai Auto Show in April 2021, incidents of safeguarding the rights of car owners occurred frequently. Xiaopeng Motor also encountered the protection of car owners' rights at the Guangzhou Auto Show in 2021. Although the Chongqing auto show is not a particularly important auto show, and its impact is not as strong as that of the Beijing-Guangzhou auto show, the Chongqing auto show has only been going on for two days, and there have been two incidents of safeguarding the rights of the booths. In the rights protection of the owners' booth, whether it is zero-running cars or GAC Ean, the handling of the brand has aroused questions from netizens. After the incident of safeguarding the rights of the booth, the two car companies quickly used black cloth to cover and surround the booth. This skilled move is also interpreted on the Internet as "well prepared." From the point of view of the brand, it is not difficult to understand that the car brand is "well prepared". After all, it is common to protect the rights of the auto show, but this way not only can not solve the problem, but also directly bring some negative impact on the image of the brand. Of course, from the perspective of consumers, the protection of rights should also follow legitimate channels, and it is not appropriate to protect rights in the auto show. On the one hand, it destroys the atmosphere and normal order of the auto show, on the other hand, it also affects other visiting brands. Consumers are understandable to protect their legitimate rights and interests, but they should still be treated rationally.

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