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Recently, a car owner reported to the media that the vehicle he purchased did not match the mileage of the official propaganda, and could not reach the level of publicity. He asked to return the car, but was rejected by the 4s shop. What was going on?

According to the owner: On June 30, he spent 304,900 yuan to buy a BMW pure electric car i3 in Zhongsheng Huibao 4S Store in Xi'an City. The price of the vehicle was 304,900 yuan. On July 3, I picked up the car. On the day I picked up the car, I found that the battery life was less than 500 kilometers. The staff explained that it was because I charged it the day before. It must be normal to go back and recharge it." However, after charging the car himself, the battery life was only 396 kilometers when fully charged. In this regard, find their own 4s shop, request to return the car. However, 4s shop staff said: not within the scope of returning the car can not return the car. In this regard, the owner said he couldn't accept it, because in the process of buying a car, the official has been advertising the car's battery life of 526 kilometers, but the actual battery life is too big a gap.

In response to the situation reflected by the owner, Xi'an Zhongsheng Huibao Automobile 4s Store Marketing Manager responded to the media that: After the owner picked up the car on July 3, he arrived at the store on July 7 to reflect that the mileage displayed was inconsistent with the official publicity. Subsequently, the customer arranged for a detailed vehicle inspection and battery test, and the results were normal. At the same time, the manager also pointed out that: mileage and vehicle usage, road conditions, driving habits and so on are related, the number of driving mileage will change, full battery display is only the vehicle static, but there is already energy consumption record before the car, the displayed mileage varies from person to person according to the energy consumption record.

On July 7, with the consent of the owner, the store also reset the vehicle, which means there is no driving record and a fully charged display of 507 kilometers. "Let the customer go back and try again, but the next day the customer offered to return the car. In fact, we wanted to do the actual mileage test with the customer, but the owner did not agree. At present, we are still in continuous communication." In addition, it also said, because the vehicle has no fault, the company can only reach the three guarantees conditions to return, now can only be higher than the market price to buy back, after all, is from a hand to second-hand, normal loss to deduct, at present can only let customers wait three days will give a care plan, the current plan is still under discussion.

In response to this incident, it also triggered a heated discussion among netizens. Some netizens said: trams are generally discounted, and winter discounts will be more. A 75 percent discount in summer is already very good. Some netizens said: Propaganda endurance is not cold, hot, traffic jam, air conditioning, low load and so on under the rational state can be achieved. Isn't it normal for electric cars to last like this? Even conscience. In addition, some netizens pointed out that BMW's watch display is dynamic endurance and the logic of the remaining mileage of the oil car is consistent, the actual endurance is generally more than the display.

With the rapid development of new energy vehicles, new energy vehicles with long cruising range are also more and more favored by consumers, but their unstable factors also make consumers very distressed, especially in winter, the endurance of new energy vehicles drops sharply, and the dissatisfaction of owners continues to emerge. It is understood that at present, the endurance promoted by Chinese electric vehicle enterprises can be divided into "60km/h constant speed endurance" and "NEDC comprehensive endurance range". The so-called 60km/h constant speed cruise is to run at 60km/h all the time, avoiding high-speed electricity consumption, climbing, frequent acceleration and deceleration power consumption, so the longest endurance performance can be obtained, but it is completely impossible to do it in the actual car scene. No one has any reference significance.

NEDC is also called "working mode method", theoretically including 4 urban cycles and 1 suburban cycle, urban conditions speed up to 50km/h, suburban conditions speed up to 120km/h, the test contains many times of acceleration and deceleration process, is currently recognized as a reference running method. Take the NIO ES8 as an example, the official claims that the maximum range is 500km, which is 60km/h constant speed cruise, while the operating range drops to 355km, a difference of 145km between the two. Combined with various factors, the actual maximum endurance is more than 300 km.

Therefore, consumers should also pay attention when buying electric vehicles, do not be misled by the manufacturer's propaganda of five or six hundred kilometers, it is wise to combine the mileage value under comprehensive working conditions as a reference for purchase. For such events, there are also industry insiders said: At present, automobile enterprises will generally announce pure electric vehicle operating range, this is based on urban roads, suburban roads comprehensive consideration, and constant speed mileage of an ideal operating condition, often with the actual there is a big gap. Many automobile enterprises in the propaganda, all high-profile highlight the theory can reach, but in fact it is difficult to achieve the "maximum mileage".

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