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According to media reports, Mr. Xu, an ideal ONE owner in Dalian, Liaoning Province, reflected that the ideal ONE he bought had the same problem six times in six months, but there were still problems after many repairs, so he put forward two demands: return the car or replace the vehicle.

Mr. Xu told the relevant media that the ideal ONE was picked up in November 2020 and broke down in July 2021 and lasted until December. During this five-month period, the ideal ONE broke down six times. Mr. Xu said that the power of the extender could not reach the power battery at all, and the meter kept falling. During the period, the ideal after-sale contacted the ideal after-sale, and the ideal after-sale also solved the problem quickly, but in less than a month, the vehicle broke down again. Ideal after-sale told Mr. Xu that he needed to replace the ignition coil, and all the parts except the cylinder block had been replaced three or four times before and after. Mr. Xu pointed out that the frequent failures of the vehicle made him feel very anxious, and the car did not dare to drive far, so he asked the ideal after-sale to completely solve the vehicle problem, and the ideal after-sale agreed to Mr. Xu's request. and agreed to replace the vehicle's add-on device as well as all the power systems, and there were no further problems with the car.

Not long ago, when I learned that the ideal car wanted to replace the vehicle after launching the brand-new model ideal L9, I found that because the ideal ONE had replaced the range enhancer before, which led to the devaluation of the vehicle, and the depreciation rate was much faster than that of the ordinary vehicle every year. After that, Mr. Xu got in touch with the ideal car again after sale, and communicated twice. The ideal after-sale said he was willing to provide a certain amount of fuel subsidy as compensation, but Mr. Xu thought that the responsibility lay with the manufacturer. Because of the problems with the quality of the vehicles, they should bear the loss of devaluation.

Mr. Xu put forward two demands: return the car or replace the vehicle. Mr. Xu believes that according to the three-guarantee method, the car can be returned if the same problem is repaired more than five times and is still in the three-package period. as for the replacement vehicle, Mr. Xu hopes to replace the ideal L9 at a price of 300000.

For this ideal car after-sales manager Song said: "what we normally charge is how much a used car costs, and it needs to be evaluated, but the customer said that he inquired about the damage of the vehicle will be more than 50,000 yuan, so he has this demand." In fact, changing the driver will have some impact, but no authority can identify the specific impact, and we also have no way to prove that the damage of the customer's car cannot exceed 50,000 yuan. We can only try our best to meet the needs of our customers. We hope to achieve customer satisfaction, but now there is a big difference between customer requirements and what we can provide. "

So far, the two sides have not reached an agreement, and the two sides are still in negotiations.

According to previous reports from the automotive industry, the ideal ONE is the first production car under the New Power car company ideal Motors. The ideal ONE was launched in October 2018 as a medium and large SUV. The current model, which is on sale in May 2021, is currently priced at 349800 yuan. What is different from the pure electricity of the new power brands Xiaopeng Automobile and Ulay Automobile is that the ideal car takes the "extended range route". As the only product of the ideal car, the ideal ONE is driven by an added program, which can be fueled and can be powered by electricity. Data show that the ideal ONE delivered a total of 70825 vehicles from January to July this year, of which 10422 were delivered in July. The ideal L9, the second mass-produced model under the ideal car, was officially launched on June 21 with a price of 459800 yuan. Ideal car founder Li Xiang called it "the best household flagship SUV within 5 million".

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