AutoBeta(AutoBeta.net)09/03 Report--

According to the latest data from Automotive quality Network, the auto industry focused on the "August 2022 Automobile Complaints list TOP20". According to the published list, the top 10 models with the most complaints were mainly from independent brands, especially from the Great Wall Harvard, including Harvard F7, Harvard F7X and Harvard Red Rabbit, with a total of 1157 complaints, accounting for 36% of the total number of complaints. In addition, independent brand models including Biya Dison New Energy and Geely Xingrui / Xingyue L also appear on the list, while the joint venture brands are mainly concentrated in brilliance BMW.

In terms of specific models, the car with the highest number of complaints in August is the Harvard F7. As a standard "remote control function", it needs to pay for a package to use, causing dissatisfaction among many car owners. According to reports, Mr. Wang bought the 2020 Harvard F7i model in August 2010. after a year of normal use of remote control, he suddenly found that the function could not be used properly. The official APP showed that the relevant service package had expired and needed to be renewed for 398 yuan / year to be used normally. In order not to affect the normal use of the car, Mr. Wang bought an one-year package. In August this year, the subscription package for one year was renewed, and Mr. Wang felt dissatisfied and helpless. If it was not renewed, the remote control function would not work properly. If it was renewed, it would cost another 398 yuan to buy an one-year car networking package.

Automotive Industry focus found from Harvard Intelligence App that Havercar networking services include basic services (free for life), premium services (security surveillance, road rescue, remote control, exclusive seating, personalized intelligence, driving butler, life services) and enjoy listening services (online music).

Mr. Wang said that when buying the car, the 4S store did not tell that the remote control could only be tried for one year, and it was not until the remote control function was disabled that it knew that the remote control as a standard was part of the car networking function, while the Harvard car networking function could only be used for a fee. In this regard, the reporter called Harvard car network end customer service phone, customer service staff said: "the configuration of each car is different, the free use period of related functions is also different, need to provide vehicle identification code to query." At present, we do not have a policy on the free use of remote control functions for life. "

It is worth mentioning that, as one of the brands of Great Wall, Wei Brand is a different case. It is understood that the previous Wei brand model standard remote control function also needs to pay to use, and finally became a free trial function under the feedback of a number of car owners. On July 22nd, Wei Pai released the "explanation on the Adjustment of Wei Brand online subscription Service" on the official APP, which mentioned that the car control service package includes remote vehicle control and security monitoring, which will be launched on August 1, officially free to users, and provide different forms of compensation to users who have subscribed to the original premium service package.

A number of car owners said that it would be difficult for them to accept the configuration they had when they bought the car and were later told that it would cost money to use it. In addition, both Harvard and Wei brand remote control are standard, and Wei brand models can now use this function for free. I hope Great Wall will not treat car owners differently.

At present, the Harvard car website has been removed from this model. It is understood that the Harvard F7 is the second model of Harvard's F series, officially launched in November 2018, with a price of 10.90-149000 yuan. As can be seen from the official configuration table, under the "multimedia configuration" category, the Telematics (remote control) function is "standard configuration", and the remote control function is not marked with relevant expressions such as "trial period", "free usage period", "overdue charge" and so on. In addition to Harvard F7, Harvard F7X, Harvard Red Rabbit, Harvard F5 and other models also have related complaints.

The second model on the complaint list comes from BYD's Song New Energy, and the main complaint is "failure to deliver the car on time". At present, BYD is the largest new energy vehicle manufacturer in China and the largest new energy vehicle manufacturer in the world, with production bases in Shenzhen, Xi'an, Changsha, Changzhou, Fuzhou and other places. According to the latest data, in August 2022, BYD produced 174500 new energy passenger cars and sold 174000 new energy passenger cars. Even so, BYD is still in short supply in the market. For BYD, production capacity is the most important factor limiting sales.

As for the joint venture brand, it is mainly occupied by the 5-Series and X3 of brilliance BMW, and consumer complaints against brilliance BMW have also been reported many times, but so far they have not been resolved, and the main complaint problem is sales fraud. As a new generation of human-computer interaction system of BMW, ID7 human-computer interaction system has many selling points, such as intelligence and remote automatic vehicle upgrade. many car owners like this system, but the car they bought back for hundreds of thousands is "not intelligent". At present, BMW said it will compensate these car owners 6000-6500 yuan vouchers for a number of BMW models due to the "castrated" version of the car machine system, but it needs to be used up within two years.

To some extent, the complaint list reflects the disclosure of product problems, but it does not mean that all car owners will encounter similar problems, which can provide a certain reference value for consumers to buy cars. The automobile industry is concerned that the models with more complaints listed this time, including Hanlanda, Crown-Lufang, BMW 3-Series, BMW 5-Series and so on, are all models with a strong sense of existence in the market, and the sales situation in the market is not bad. It is also a priority for consumers to choose the same-class products. According to the complaint list in August, the main model is the Harvard F7. At present, the Harvard brand does not perform well in the market, basically relying on models such as Harvard H6 and Haverdog to maintain sales. If a certain incident leads to a crisis of trust, it may be under further pressure on the brand.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat