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Recently, a Ms. Shen in Hangzhou reported to the media that she spent more than 3.4 million yuan on August 13 to buy a Mercedes-Benz G63, but the vehicle only traveled 350 kilometers before getting into a nest.

According to Ms. Shen, vehicles include taxes and high consumption tax, and the total price of vehicles is about 3.4 million. Originally, the price of the vehicle was about 2.6 million, because it was more difficult to buy, which involved a fare increase of 500000. Ms. Shen said that she did not expect that the car had just been bought for a few days. On August 26, the vehicle jumped out of the fault light and turned off directly. Subsequently, contact the 4s store to test the vehicle, and 4s after the test, it is indicated that the fuel pump should be changed. Ms. Shen is not satisfied with this. She pointed out that the quality of the car should be equal to its price. It is really incomprehensible to sum up that more than 3 million Mercedes-Benz cars need to go back to the factory for maintenance after driving more than 300km.

What makes it even more dissatisfied is that, according to the after-sales person in charge of the Hangzhou Zhonghua Xinghong Mercedes-Benz 4S store, because the Mercedes-Benz G63 is an imported model, there is no stock in the store for accessories such as fuel pumps, and it needs to be ordered overseas, so the vehicle cannot be repaired for the time being. Ms. Shen also made a request: "this car is definitely not needed." Because now eight days have not given me a certain reply, I am very disappointed with Mercedes-Benz's after-sales service, if my car stalled again, it is certainly not my damage, I am responsible to others. "

In response to this matter, the person in charge of the customer service department of the Sheng Xing Hong Mercedes-Benz 4s store in Xiaoshan District, Hangzhou, said: the car owner found that the vehicle was shaking to stall when he was opening, and he came to the store to test that it should be to change the gasoline pump at present, but the gasoline pump is now out of stock in our store. I've helped her hurry up. It is estimated that we will arrive soon, but the specific time must wait for logistics information before we can be sure. It said: three packages of maintenance dates have been recorded normally, and now six or seven days have passed. According to previous experience, it can be repaired for her in the next 20 days or so.

According to the latest "Family Automobile products repair replacement return liability regulations" content shows that the vehicle fuel pump damage is not within the scope of vehicle replacement and return. However, it is also stated in the regulation that if the cumulative maintenance time of the vehicle is more than 30 days, consumers can request the return of the vehicle. In response to the customer's request to return the car, the person in charge of customer service at the Shengxing Hong Mercedes-Benz 4s store in Xiaoshan District said: if the cumulative maintenance time of Ms. Shen's car is really more than 30 days, the return and replacement of the car will not contact our 4s store, but should go to the Mercedes-Benz 4S store in Nanjing. Because according to the car purchase contract, Hangzhou Zhonghua Xinghong Mercedes-Benz 4S store only provides official after-sales service for Ms. Shen, but it is not the seller of the car. The Mercedes-Benz G63 is sold by a Zhongsheng Xinghui Mercedes-Benz 4S store in Nanjing, which has nothing to do with Hangzhou Zhongsheng Xinghong Mercedes-Benz 4S store.

In this regard, the car owner Ms. Shen also pointed out that the car she bought before the 4S stores in Hangzhou were out of stock and had to be bought through secondary agents. In early August, a secondary agent informed Ms. Shen to help Ms. Shen find the model in Nanjing Zhongsheng Star Emblem Mercedes-Benz 4S store. However, the price of the vehicle has to be increased by 490000 on the basis of the original price of 2642900 yuan before the car can be lifted smoothly. With the addition of price increases and taxes, the landing price of Ms. Shen's car has gone to more than 3.4 million.

According to the sales contract provided by Ms. Shen, the fee for the "premium service agreement for high-end customers VIP" in the contract is 380000. The services in the agreement are all vehicle after-sale and cleaning services. Ms. Shen's vehicle price increase of 490000 yuan, in addition to the 380000 VIP service fee is documented, the remaining 110000 of it has been transferred to the personal account of this secondary agent, and has not issued any consumption vouchers. Ms. Shen also asked for a refund of 380000 of the fee charged by the "high-end customer VIP Premium Service Agreement". Because it is impossible for you to go there and enjoy the service in the future, because you have not provided me with a service now, can you give me an explanation on these fees? In this regard, Nanjing Zhongsheng Star Emblem Mercedes-Benz 4S store after-sales staff said that the relevant issues will be referred to the store leader.

It is worth noting that the 4s price increase for selling cars has already existed. Earlier, CCTV Finance visited a number of car 4S stores and visited many car 4S stores. Under the hidden video, it was found that price increases in 4S stores were popular, performance models, MPV,SUV and imported cars were all key models for price increases. Of course, the increase in price can reflect the relationship between supply and demand in the market to a certain extent. when a car becomes a popular style, coupled with the influence of epidemic situation and shortage of spare parts, the relationship between supply and demand will be out of balance. In order to be able to pick up the car in advance, in the face of the price increase in 4S stores, we can only acquiesce in it. We will also continue to pay attention to the follow-up outcome of the incident.

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