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A few days ago, the Economic Voice of the Central people's Radio "Tian Tian 315" was exposed, and a number of Harvard Red Rabbit owners reported that shortly after buying a new car, wrinkled drum bags appeared on the inside of the car door, and the solution for manufacturers and 4S stores was to repaint. However, car owners are worried about re-painting the symptoms but not the root of the problem, that the new car paint drum bag is a quality problem, manufacturers should extend the warranty, and give corresponding compensation.

Mr. Luo, the owner of the car, reported to reporters that he bought a Harvard Red Rabbit at the end of March this year, and a few months after buying the new car, he found that there were many wrinkles in the paint on the inside of the door. When he found the problem, Mr. Luo contacted the 4S store and the manufacturer. The official solution was to repaint the car, but the manufacturer and the 4S store did not respond to the problem.

The car owner, Mr. Chen, reported to the reporter that he bought 2021 Harvard Red Rabbit 1.5T Platinum Rabbit in late November 2021. When inspecting the vehicle in August this year, he found a large number of "wrinkles" and "drum bag cracking" in the paint on the left rear door, front cover and rear door of the car, so he gave feedback to the car 4S shop and put forward the demand for "lifetime warranty of car paint and sheet metal parts" and compensation for vehicle damage caused by vehicle quality. On the other hand, the 4S store only promised to repair the existing problems and did not respond to the problem of compensation for the devaluation of the vehicle caused by repainting.

The following are some pictures related to the problem of lacquer drum bags reflected by some Harvard Red Rabbit owners:

Not only the above two car owners, in fact, many car owners have encountered similar problems. It is worth mentioning that not only Harvard Red Rabbit, but also another Harvard car, Harvard's first love, also has the same problem. The owner of Harvard's first love said on the forum that there were varying degrees of paint wrinkles and explosions in all parts of the new car, four doors and rear doors for more than a year. This is not an isolated case. In the national group of car friends, it is found that almost all people have the same problem in their cars, and not only Harvard's first love, but also Harvard Red Rabbit. I would like to ask whether Harvard's quality inspection department and production department have strictly controlled the departure of the vehicle.

The following are some pictures of some owners of Harvard's first love reflecting the problem of lacquer drum bags:

As of Sept. 11, there have been 198 complaints about Harvard's first love models, with the main complaint being "paint blistering and cracking", far higher than BYD Song Pro, which ranked second, and ideal ONE, which ranked third, according to the latest data from Automotive. Com. In addition to the car complaint website, there are also many car owners discussing and questioning the problem of explosive paint in the Harvard first Love Forum and Harvard's first Love friend Circle, and there are also numerous complaints in related forums and car circle.

It is understood that Harvard's first love was officially launched on January 11, 2021, with a total of six configured models, including freshman, sophomore, third and fourth editions, with a price range of 7.89-112900 yuan. Harvard's first love is the third car based on the Great Wall lemon platform after Harvard H6 and Harvard Dog, which can be seen as a replacement of Harvard H2. In terms of power, Harvard's first love carries a 1.5T turbocharged engine with a maximum power of 150 horsepower and a peak torque of 220 Nm. The transmission system matches a seven-gear double clutch and a six-gear manual transmission. However, the Harvard official website has been removed from the model.

Harvard Red Rabbit officially launched on May 20, 2021, the new car launched a total of three configuration models of Silver Rabbit, Gold Rabbit and Platinum Rabbit, with a price range of 10.98-123800 yuan. In terms of power, the Harvard Red Rabbit carries a 1.5T turbocharged engine with a maximum power of 184 horsepower and a peak torque of 275N ·m, matched by a seven-speed double-clutch gearbox.

In response to the wrinkling phenomenon of car paint reflected by the owners of Harvard Red Rabbit, the official issued a "notice on carrying out technical service activities" on the Harvard Intelligence Home APP. The "notice" can probably be divided into two parts: 1. The phenomenon of explosive paint in the Harvard Red Rabbit model, it is determined that part of the inner panel of the door cover is filled with air holes and insufficient sealing, which may lead to paint wrinkling. 2. Harvard will be repaired through technical service measures, which can meet the normal product requirements after repair, will not affect the function and performance of the vehicle, and will give lifelong warranty to the paint surface of the repaired area.

However, there is no specific solution mentioned in the notice, and the notice on carrying out technical service activities looks more like a benefit for car owners than a solution to quality problems. Car owners do not approve of the official "notice".

On September 10, a number of Harvard Red Rabbit owners issued the "Harvard Red Rabbit car paint explosion incident statement", putting forward the following demands: 1. The lifetime free warranty of the whole car paint and the sheet metal problems caused by the car paint and the national joint guarantee, regardless of the car owner (the car owner is still in the case of explosive paint after more than 4 repairs, it is required to return or change the car in accordance with the "three guarantees method"). (2) 10 times of free maintenance (including man-hours) according to the order of the maintenance manual and national guarantee (which can be priced in cash or equivalent); (3) compensation for the loss of car price caused by quality defects and 10,000 yuan or equivalent items such as the owner's late work fee and boat fee during repair; 4. 4S store must test the vehicle and issue an inspection report to make clear the existing condition of the car (the owner can take away or take pictures) 5. The manufacturer publicly issued a formal announcement of compensation, after which the two sides signed an unqualified agreement with no additional conditions, including the content of compensation and affixed with the official seal of Great Wall Motor.

In the program "Tian Tian 315" of the Economic Voice of the China National Radio, the lawyer expressed his views on the incident. The lawyer believes that the wrinkling problem of paint drum bags occurs just a few months after the new car is mentioned, which is most likely due to the product quality problem, because it is not encountered by individual car owners, but by multiple car owners. In view of this problem, the solution given by manufacturers is to re-spray paint, but car owners do not agree that, on the one hand, whether it can cure the problem of explosive painting after re-painting, and on the other hand, for the derogation of vehicle value caused by re-painting, car companies should give some compensation. The lawyer said that as far as car companies are concerned, a large number of Harvard owners like to have problems with car paint drum bags after mentioning new cars, and manufacturers should conduct a series of investigations into the product problems and inform consumers of the causes of the product problems. this is also the right of consumers to know.

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