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Toyota Motor said on Oct. 6 that 296019 pieces of customer information on its T-Connect service were suspected to have been leaked, including customer email addresses and customer numbers, according to FAP News. The affected customers are individual users who have registered for the service website using their email addresses since July 2017. The reason for the leak is that from December 2017 to September 15 this year, the contractor who developed the T-Connect website accidentally uploaded part of the source code with a public configuration.

In addition, Toyota said in a statement: there is no possibility of disclosure of sensitive personal information such as names, phone numbers or credit card information. It said that according to a survey by security experts, it was impossible to confirm the existence of third-party access from the access history of the data server where the information was stored, but the possibility of third-party access could not be completely ruled out. At the same time, it warns that users may receive spam, phishing and unsolicited e-mail.

It is understood that T-Connect, announced by Toyota on June 18, 2014, is a telematics service that connects vehicles through the Internet. The service is updated from the existing "G-BOOK" service and consists of three parts, namely, "Agent", "Apps" and "Online Care". "

Agent "is a voice dialogue system, which can provide" voice dialogue services "such as setting destination and retrieving news information to the navigator. at the same time, it can also predict the front destination of the car through the processing of big data's driving history data, and forecast accidents, congestion, weather conditions, road surface information on the way to the destination. "Apps" is a system that adds application software to car navigators and provides services for downloading applications associated with driving data, vehicle information, etc., from T-Connect navigation. The function of Online Care is to provide emergency notification service, route guide to avoid congestion, map data update and other services.

It is worth noting that Toyota is not alone in this situation. As early as last June, Volkswagen said data on almost 3.3 million customers or potential buyers had been leaked, including names, addresses, mobile phone numbers, e-mails, as well as some driver's license numbers, license plate numbers, loan numbers, and so on.

According to related reports, the reason for the leak was that a Volkswagen group supplier left customer data "unprotected" on the Internet between August 2019 and May 2021. Volkswagen and its subsidiary Audi, as well as official dealers in the United States and Canada, have used the supplier's services. "We apologize for any inconvenience this may cause to our existing or potential customers," Volkswagen said in a statement later. As always, we advise individuals to be on guard against suspicious emails or other information that may require them to provide information about themselves or their vehicles.

The issue of information security has always been a topic of concern. Information data disclosure will not only have an impact on users, but also make car companies fall into a data protection crisis and easily cause pressure of public opinion. Some network security experts said that the main reason for the leakage of information and data is that many car companies lack the native data security means to protect the massive data assets of digital transformation. For this reason, automobile enterprises should establish a new security system of behavior + data, pay attention to prevent the insider from leaking data, and at the same time comprehensively manage and control the storage, use and transmission of data.

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