AutoBeta(AutoBeta.net)11/06 Report--

According to data from the car quality Network, 11380 valid complaints from car owners were accepted in October 2022, down 15.4% from the previous month and an increase of 23.2% over the same period last year. According to statistics, from January to October 2022, the number of automobile complaints has exceeded 110000, exceeding the total number of complaints for the whole of last year. In mid-October, the top 10 models on the complaint list were BYD Song Pro New Energy, Geely Xingyue L, Great Wall Macchidot DHT, BYD Dolphin, FAW Toyota Crown, brilliance BMW X3, Lectra 09 New Energy, Chery Tiger 8, FAW Toyota Crown Lufang and Dongfeng Nissan Xuanyi, with BYD with the highest number of complaints.

Judging from the list, BYD Song Pro New Energy was complained to the top of the list because of "non-delivery and deposit dispute". In other words, BYD Song Pro New Energy was not complained about the quality of the vehicle itself. According to statistics, the total number of complaints against the car in October was 160, down from 260 in September. Some car owners complained that the Song Pro dmi 110km flagship passenger car was ordered in Hanzhong City, Shaanxi Province on May 13. It was originally planned to pick up the car within August 15, but after waiting for nearly six months, they were still told that there was no car to pick up.

In October 2022, BYD's production of new energy passenger vehicles rose 172.92 per cent to 219809 vehicles from a year earlier, while sales rose 171.89 per cent to 217518 vehicles, roughly the same as sales, according to official figures, and this is the second time that BYD has sold more than 200000 vehicles this year. In fact, sales of BYD new energy vehicles have been soaring since 2022, especially the direct hot orders for stopping the sale of fuel vehicles, resulting in a situation that BYD is in short supply. Song Pro New Energy, as a popular BYD model, slow delivery has become a hot list of complaints. At present, BYD has production bases in Shenzhen, Changsha, Xi'an and Changzhou. Wang Chuanfu has previously said that as production bases such as Hefei, Jinan, Zhengzhou, Shanwei and Xiangyang are put into production this year, BYD's capacity supply is expected to improve significantly in the fourth quarter.

In addition to BYD Song Pro new energy models, BYD dolphins and Yuan plus have also been complained about "failing to deliver on schedule". In addition to being unable to deliver the dolphins on time, the complaints include "powder spraying" in air-conditioned air outlets. The automobile industry pays attention to the understanding from the car quality complaint platform, and some dolphin owners report that the car's air conditioning outlet continues to emit white powder, and there is a clear smell as soon as the air conditioner is turned on. BYD officially responded that some air-conditioning pipes are oxidized, which can be eliminated through air-conditioning system cleaning, and car owners with problems can go to the store for free. So far, however, BYD officials have not publicly responded to the specific composition of white powder emitted from vehicle air conditioners. Dolphin is the first model in the marine life series, launched in August 2021, a total of four models, positioning small cars, the comprehensive subsidy price of 10.28-130800 yuan, October sales of 25336, is another popular model of BYD.

The second model on the complaint list is Geely Xingyue L, and the complaint is that "the original car is not fully equipped and the sales promise is not fulfilled." The matching means that the second electronic key was not delivered after the purchase and did not inform the expected delivery time, and the number of complaints increased by 20 compared with September.

Great Wall car Wei brand macchiato DHT model in September only 2 complaints, October directly increased to 82, complaints due to "audio and video system failure", in addition, the automobile industry also noted that in October, the car quality network has a number of Wei brand macchiato DHT half-year suspension of production and price reduction complaints, involving 2021 1.5LDHT special version / master version. Some car owners complained that the car stopped production after half a year on the market, the seller greatly reduced the price, the instrument console control screen black screen crashed, the car body made a strange noise, and the A-pillar panel cracked. There are also "audio-visual system failures" and Lecker 09 new energy vehicles, and the number of complaints has also increased significantly.

FAW Toyota Crown ranked fifth in the list of complaints with 68 cases, with the main complaint problem being the aging and cracking of the central control instrument, but the number of complaints fell significantly from 160 in September to 68 in October, indicating that the problem has improved. FAW Toyota's Crown Lu Fang came in ninth because of "air conditioning problems; engine / motor noise." A number of car owners said: "FAW Toyota Crown Land put engine jitter noise, big throttle acceleration pedal, floor, steering wheel resonance." When the battery accelerates with only 3 electric throttle, the engine noise will be louder into the cockpit.

Dongfeng Nissan Xuanyi ranked 10th because of "cracked or deformed lampshade; air conditioning problems". In addition, Teana and Xiaoke also appeared in the top 20 of the complaint list. Data show that Dongfeng Nissan's terminal car sales fell 10.6% in October from a year earlier to 86065. Xuanyi, Teana and Xiaoke are three popular models of Dongfeng Nissan, of which 40504 were sold in October, accounting for 47% of Dongfeng Nissan's total sales. Xiaoke sold 14930; Teana sold 12068.

According to the overall situation of the complaint list, the number of domestic automobile complaints declined month on month in October, but still maintained a volume of more than 10,000 cases, and the complaint data of independent brands and joint venture brands were basically the same. most of the complaints are "non-delivery", "inconsistent with publicity", "instrument cracking" and "aging of components". Among them, the problems of "instrument cracking" and "component aging" are mostly concentrated in Japanese brand models. On the other hand, BYD is in short supply due to hot orders, so many car owners complain that BYD "can't pick up the car" and the delivery time is slow.

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