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In response to the online exposure of "Mercedes-Benz genie smart suspected accelerator pedal failure", on the evening of November 9, smart officially confirmed the news and responded: the after-sales service team has been arranged as soon as possible to assist the car owner Mr. Yu to solve the relevant situation, and the vehicle has returned to normal. At the same time, we set up a technical expert group to conduct a comprehensive inspection of the vehicle. According to the technical inspection report, the situation is caused by the failure of the electronic valve circuit board that controls the cooling circulating water. The fault will lead to a rise in the water temperature of the vehicle. When the temperature monitoring system detects an anomaly, the vehicle will actively limit the speed to avoid fault escalation, so as to protect the occupants and the safety of the vehicle. In addition, we investigated all batches of electronic valve circuit boards that caused the failure. Since 2018, nearly 100,000 electronic valve circuit boards have been used in the industry, and only one case has been found. At the same time, we require the supplier of the electronic valve circuit board to optimize the production and testing process in order to prevent similar situations from happening again.

The cause of the whole incident is like this: the owner of the car, Mr. Yu, reported to the media that when he was driving the smart genie 1, which he had been driving for only five days, the throttle of the vehicle suddenly failed and the speed could not rise after falling from 120km/h to 40km/h. When the shutdown vehicle starts again, the speed can only reach 20km/h-30km/h, and finally directly jump out of the system alarm, so I have no choice but to pull over and contact the highway traffic police to tow the car.

According to Mr. Yu's description, after testing, the manufacturer's engineer said that the cooling series of the vehicle battery was broken, causing the battery temperature to be too high to protect itself, only by keeping driving at a low speed. In addition, the factory engineer stressed that the car is the first car in the country to have such a problem. At present, vehicles have returned to normal. Mr. Yu said that the time for the car to pick up the car was only five days, and it was not as long as the distance that the manufacturer had tried to drive, which left a shadow on his mind. Smart Hangzhou Xiaoshan Service Center consultant said that the vehicle high-speed pedal failure is the waterway above the circulation of the valve problems, but the specific reason is not clear, as for the follow-up after-sales problems need to wait for manufacturers to further respond. Smart elf customer service also responded that colleagues from relevant departments have followed up the matter, and the specific results will be answered by official professionals.

According to the concern of the automotive industry, smart Spirit # 1 is the first mass production model launched after the electrification transformation of the smart brand. Mercedes-Benz is in charge of vehicle design, smart R & D team leads engineering research and development, based on SEA vast architecture, power, equipped with single motor rear drive layout, motor type is permanent magnet synchronous motor, maximum power is 272hp, peak torque is 343Nm. Under CLTC conditions, the comprehensive mileage can reach 535km and 560km.

On June 6, 2022, smart Spirit # 1 officially launched, positioning pure electric small SUV, a total of three models were launched with a price range of 18.16-226600 yuan at that time. On August 1, 2022, smart China announced that the retail price of the smart elf # 1 Premium configuration model would be increased by 5800 yuan from August 3, 2022, due to the rise in global raw material prices, with the prices of the other two versions unchanged. At the time, officials said that the first batch of smart elf # 1 was expected to start delivery in September, that is, the price increase was announced before the smart elf # 1 was delivered.

As the first model of the electrification transformation of the smart brand, the appearance of the car uses a new design language with the positioning of cross-border models to make the whole car look very different. The front face uses active air intake grille, with triangular headlights on both sides of the design, and in the middle is a through-type LED lamp group, surrounded by large-size vents and equipped with triangular vents on both sides. The side of the body is designed with two-color body, and the whole system is standard with suspended roof, hidden door handle, frameless door and low wind resistance wheel ring and so on. The dimensions are 4270/1822/1636mm, width and height respectively, and wheelbase is 2750mm. The rear part of the car is equipped with through-type taillights, the layout of the internal lamp belt is consistent with the design style of the front face, and the rear enclosure is equipped with a wide-sized two-color guard. The interior part uses a 9.2-inch full LCD dashboard, a 12.8-inch suspension multimedia touch screen and a three-spoke multi-function steering wheel.

Data show that a total of 1629 new smart elf # 1 were delivered in China in October 2022, an increase of 287% over the previous month, while officials had previously said that two days after the launch of the smart elf # 1, the order had exceeded the output of 2022, and sales were quite hot.

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