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The incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an has come to an end, but the issue of "service fees" charged by dealers is still the focus. Mercedes-Benz Auto Finance Co., Ltd. has long stated that "the company has always been in accordance with relevant laws and regulations." do not charge any financial service fees from dealers and customers. "after the incident of female owners of Mercedes-Benz in Xi'an, have Mercedes-Benz dealers made any adjustments in charging service fees?

A screenshot recently posted by netizens shows that a poster at the Renfu 4S store in Hunan reads "loan service fee: 6% of the loan amount." If you have any questions, please consult your sales consultant. Then, on April 24, thepaper.cn called Nan Renfu Automobile sales Co., Ltd., where the party confirmed that the loan service fee had risen to 6%, and said that the loan service fee would be charged 6% of the owner's loan line, and there was no upper limit. As for the reason for the service charge increase, the 4S store did not disclose.

Hunan Renfu Mercedes-Benz 4S store currently cooperates with banks and Mercedes-Benz Finance. For the increase in financial service fees, Mercedes-Benz Financial customer Service also said that it would report and understand the situation.

In response to the increase in service fees for 4S stores in Hunan, Mercedes-Benz Financial responded: "Mercedes-Benz Finance will not charge any financial service fees from dealers and customers. Dealers are independent legal entities and have a partnership with Mercedes-Benz Finance. We have no authority to restrict dealers."

In response, the Ministry of Industry and Commerce said that the state does not explicitly prohibit the collection of loan service fees, but the company has to publicize the loan service fees, and the customers approve it, and the two sides need to sign an agreement.

Today, Hunan Renfu 4S store also responded that there is no rise, there has been charging loan service fees, but not after the Xi'an Star incident.

It has long been a common phenomenon for dealers to charge "loan handling fees". Collecting this part of the fee has long become a potential fee in the automobile sales industry, which will be charged by almost every major automobile brand 4S store. The fee is about 2% of the loan amount, or tens of thousands, or tens of thousands. It can be said that 4S stores cleverly set the charge title in order to increase profits, or charge fees in disguise.

After the incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an, the issue of "service fees" in auto finance has been pushed to the forefront of the wind and waves, and there are different opinions on whether the service fees charged by dealers are reasonable. The staff of Shaanxi Provincial Market Supervision Administration once said that the behavior of businesses charging financial service fees is unreasonable. All car owners who have collected financial service fees by 4S stores in Shaanxi Province can negotiate a refund with the merchants. Pang Xuefeng, deputy director of the non-Banking Department of the Banking and Insurance Regulatory Commission, also expressed his position: ask Mercedes-Benz Auto Finance Company to investigate whether its dealers have similar illegal charges throughout the country, and further strengthen the management of dealers, requiring dealers not to collect fees in the name of auto financing companies to provide financial services, and effectively protect the legitimate rights and interests of consumers.

The China Automobile Circulation Association said that the "service charge" is one of the sources of profits for dealers, but it must be legal, compliant and clearly stated. The all-China Federation of Industry and Commerce Automobile Dealers Chamber of Commerce has a similar view, saying that it is not illegal for car dealers to charge service fees, but they need to be legal, reasonable, open and transparent.

On April 15, the China Banking and Insurance Regulatory Commission asked the Beijing Banking and Insurance Regulatory Bureau to investigate whether Mercedes-Benz Auto Finance Co., Ltd. illegally charged financial service fees through dealers. The CBIC indicated that auto financing companies should strictly abide by national laws, regulations, rules and relevant regulatory regulations when collecting fees when providing services, and follow the principles of openness, fairness, honesty and creditworthiness. Should be in a prominent position in all relevant business premises, the company's official website and other public charging items and standards, take the initiative to accept social supervision.

Charging service fees can be said to be a common phenomenon of auto finance, and there should be not a few of these dealers who "tempt" consumers to deal with auto finance and "force" car owners to pay fees, which is also a large amount of income of 4S stores. After the illegal collection of service fees was exposed, the major dealers are more cautious, and then 4S stores charge the corresponding service fees more openly and transparently, which is also a good thing for consumers.

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