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A few days ago, the owner of a Guangzhou Auto Ean AION S revealed on the social platform that the car was locked up for no reason because the battery was not replaced in time as required by Ean.

As can be seen from the video, the AION S can still open the door, but the vehicle cannot be put into the forward gear to drive. According to the owner's description, a staff member of the 4S store had previously called to ask the owner to replace the battery, but due to the epidemic in Guangzhou, the owner did not go in time, resulting in the vehicle unable to start today, which was determined to be the operation of GAC Ean's remote car lock.

On December 7, when the owner started the vehicle from work, the central control showed that "the start function is prohibited". This kind of operation makes the car owner feel very helpless, call the customer service to say it is the cause of the battery failure, and can only be transported to the 4S store through the trailer, there is no other way.

It is worth mentioning that the car has a mileage of only 28396 kilometers and a range of 330km, which can be said to be a "quasi-new car". So why is there something wrong with the battery of a new car that has just traveled less than 30,000 kilometers? Ian said that replacing the battery does not mean that there is a quality problem with the vehicle battery, but is a way to guarantee the lifetime quality of the three power companies. Sometimes the cost of battery maintenance / maintenance is too high, considering the factors such as safety, performance, cost and so on, the battery will be replaced directly.

However, there is no way to explore whether there is an active lock on the Ean side, and everything is only the personal judgment of the owner. However, although the video vehicle is locked and unable to drive, the doors can be opened and can be started by electricity, which is very similar to the travel restrictions caused by the failure to make timely payment for the purchase of a car. Some netizens said: the car they bought, they are not the owner, this is very ridiculous and ridiculous. "consumers have the right to accept or not to accept a service," the industry lawyer said. If it is a safety problem or battery product quality problem should be resolved through the recall. "

At present, the car has been carried away by 4S store staff. There was no direct response from Ean to whether there was a car lock. The incident caused a heated discussion on the Internet, on the one hand, car owners believe that Ean actively locked the car, causing a large number of netizens to complain. On the other hand, although Ean also responded to relevant questions, it was not convincing. In view of this matter, I hope that manufacturers can give a more reasonable explanation, we will continue to pay attention.

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