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"Automotive Industry concern" counted the "2022 Annual Automobile Complaints list TOP10" from the car quality network. Judging from the top 10 on the complaint list, the models complained about are brilliance BMW X3, brilliance BMW 5-Series, Geely Xinrui, BYD Song Pro New Energy, Geometry car EX3 Kung Fu Bull, SAIC Volkswagen Longyi, Great Wall car Harvard F7, Dongfeng Nissan Xuanyi, Great Wall car Harvard Red Rabbit and Great Wall car Harvard H6. Most of the models complained about are more popular models in the current market. The brand with the highest number of complaints is brilliance BMW.

Judging from the list, the brand with the highest number of complaints is BMW brilliance. Its BMW X3 and BMW 5-Series ranked first and second on the list, with 3745 and 1991 complaints respectively. The number of complaints from the two models far exceeded that of other models on the list. The complaints mainly focused on "not in line with publicity and burning oil".

BMW has long been a harbinger of serious complaints. As early as the end of 2021, a large number of BMW owners began to find their cars burning oil, and the problem mainly occurred in models with 2.0T B48TU engines. According to a joint statement by car owners, BMW engines have seriously accumulated carbon due to oil burning, including BMW 3-Series, BMW 5-Series, BMW X3, BMW X4, BMW X5 and other popular models produced after 2019. After entering 2022, the number of complaints about this issue did not improve significantly, but topped the list of complaints for many times. Although BMW officials have responded to the complaint, it did not completely solve the problem, resulting in an increasing number of complaints.

In addition to burning engine oil, BMW was also complained that it was "not in line with publicity". According to an owner of the 2021 xDrive30i leading M sports suit, "We 2000 + people collectively complained to BMW China that the 2020 BMW 5-Series, 630,2020-2021 X3 and X4 matching systems lacked functions such as remote upgrade and voice control described in the owner's manual, and deliberately concealed defects (differences from 3-Series, X5, 7-Series ID7 systems in the same period) when selling vehicles, in violation of the Consumer Protection Law. BMW officials and dealers kick each other's balls. BMW officials use the BMW digital service column on the latest version of the official website to explain the problem in 2020. we have evidence that there was no BMW digital service column on the official website in 2020 and 2021. Now a number of media have been involved in this matter, but BMW still does not give a solution and is still evading responsibility. Refuse to admit that there is a promotion of this function and dump pot dealers. "

Although brilliance BMW has been complained to the top of the list, its two models, the BMW 5-Series and the BMW X3, are still popular in the Chinese market. From January to November 2022, cumulative sales of the BMW 5-Series fell 1.7 per cent year-on-year to 159821 vehicles, while BMW X3 fell 6.8 per cent to 129791 vehicles, according to the latest data from the Federation of passengers.

At present, BYD Song Pro New Energy model, which is very popular in the market, has also been complained to the fourth place with 1018 complaints, but unlike other brands, BYD Song Pro New Energy is not complained about the quality of the vehicle itself, but because of "non-delivery and deposit dispute". Several car owners said that BYD Song Pro New Energy could not deliver the car after booking. On October 27th, a car owner said: "A deposit of 2000 yuan will be paid for a car booked on May 8, 2022, and 8000 yuan will be required offline, promising to pick up the car within two or three months." Now it has been nearly half a year, sales have been saying that there is no car, has been delayed, can not be delivered on time, now to order other cars will not enjoy 8000 yuan in savings. Seriously affect the car purchase experience, disrupt the car travel plan, and there is no clear time to pick up the car. Do you charge so much deposit, only charge interest and don't pay the car? In addition, there has been no reply to the complaint many times! "

Since 2022, BYD's sales of new energy vehicles have been soaring, especially the direct hot orders for stopping the sale of fuel vehicles, resulting in a situation that BYD is in short supply, while Song Pro New Energy, as a popular BYD model, slow delivery has become a hot list of complaints. Data show that BYD sold 1.8685 million cars in 2022, an increase of 152.46 percent over the same period last year, of which 1.8574 million new energy passenger vehicles were sold, up 212.82 percent from the same period last year. At present, BYD has production bases in Shenzhen, Changsha, Xi'an and Changzhou. Wang Chuanfu has previously said that with Hefei, Jinan, Zhengzhou, Shanwei, Xiangyang and other production bases coming into production this year, BYD's capacity supply is expected to improve significantly.

Among the three models on the list, Great Wall's Harvard F7, Harvard Red Rabbit and Harvard H6 are among the brands with the most complaints on the TOP10 list. Among them, the "National God car" Harvard H6 is the main source of sales of Great Wall, but it did not perform very well in 2022. Taking the data of new car traffic insurance in November 2022 as an example, Harvard H6 sold only 206400 vehicles in the first 11 months, down 35.54% from a year earlier.

In addition to the above brands, SAIC Volkswagen Lang Yi and Nissan Xuanyi are also on the complaint list TOP10, with more than 600 complaints, among which Lang Yi models also have problems that do not match the car machine system and publicity, while Xuan Yi is mostly some old problems, including abnormal gearbox noise, audio and video system failure, air conditioning problems, and so on.

Judging from the overall situation of the list, in the 2022 annual automobile complaint list TOP10, the number of complaints from independent brands and joint venture brands is about the same, while there are also many problems with luxury brands such as BMW. "Automotive Industry concern" believes that the car itself is an industrial product composed of countless parts, and there is nothing wrong with problems, especially hot-selling models such as the BMW X3, BMW 5-Series, BYD Song Pro New Energy, and Harvard H6, which have a high sense of existence in the market. When there are quality problems, as long as manufacturers handle them properly, consumers will not be unreasonable.

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