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According to data from the car quality Network, 10007 effective complaints were received by car owners in December 2022, which was basically the same as the previous month, down 15.3% from the same period last year, and the number of complaints exceeded 10000 for the eighth month in a row. Judging from the top 10 on the complaint list, the models complained about are FAW Toyota Ruizhi, FAW Toyota Crown, Guangzhou Automobile Toyota Camry, Great Wall DHT, FAW Toyota Corolla, Dongfeng Nissan Xuanyi, Dongfeng Nissan Teana, Chery Ruihu 8, Tesla China Model Y, brilliance BMW X3, among which FAW Toyota accounts for a relatively high proportion no matter the brand, model or volume of complaints.

Judging from the list of complaints, the number of complaints about "instrument cracking and aging components" increased compared with November, mainly focused on Japanese brand models. FAW Toyota Ruizhi, FAW Toyota Crown and Guangzhou Automobile Toyota Camry were all complained to the top three positions because of the above problems, and FAW Toyota Corolla was also complained to the fifth on the list because of the same problem. from the complaint of several models, the older model is the 2005 crown, the newer model is the 2021 Corolla, most of the models on the list are concentrated before 2011. Camry and Carola are one of the hottest models in the market, and Ruizhi and Crown are also classic representatives of Toyota's early high-end models, but the dashboard has been aging for a long time. The automobile industry pays attention to the 2006 2.5V Ruizhi REIZ from the car quality network platform and complains that the FAW Toyota Ruizhi central control console is seriously aging, cracked and has a bad smell.

In addition to Toyota, among the top 10 on the list, Teana, the best-selling model of Japanese brand Dongfeng Nissan, also has some instrument cracking problems. A complaint from a 2021 Teana model with 2.0L XL comfort Edition said: "after parking for a few hours, it is often stalled, it is difficult to start, it is necessary to start many times to start the fire, the car dashboard reports engine failure, go to the 4S store to check, and the computer reports that the fuel pressure is too low." But I couldn't find out what caused it, and I didn't give a satisfactory answer. The Dongfeng Nissan manufacturer replied that the manufacturer is aware of and attaches great importance to the problem of customer feedback, has arranged for the relevant 4S store to dock with the customer, is actively communicating and dealing with it, and the manufacturer will continue to pay attention to the follow-up processing results.

On the list, Ruihu 8, the SUV model of Chery, ranked eighth in the number of complaints in December because of "suspected design defects; parts cracked". The owner of the 2019 1.6TGDI automatic elite Ruihu 8 complained: "the lights of the car are narrow, and there is no auxiliary safety function for turning. The new version of the car can be equipped with this function, but the old version does not have it. At night, when driving on the township road, the lighting paving effect is not good." many times, he was forced to stop and get off on the bend to check the road condition information, resulting in very unsafe driving at night, and there was no field of vision for driving at night. The light blind area is very large. " Chery Automobile manufacturer said: "the lighting design of the new generation Ruihu 8 headlamps meets the domestic lighting regulations, and the brightness exceeds the regulations; as an export model, this LED headlamp has also passed the relevant certification of lighting brightness in the European market. After the body height of the SUV model is illuminated by the light, a dark area will be formed near the front of the car, which is larger than that of the car, which meets the requirements of domestic and foreign laws and regulations. " According to new car traffic insurance data, Ruihu 8 sold 92174 vehicles in the first 11 months of 2022.

In addition to the above brands, Tesla China Model Y model is also listed on the complaint list with 43 complaints, the complaint problem is "steering system stagnation; deviation". New car traffic insurance data show that from January to November 2022, Tesla sold 400010 vehicles, of which 287272 were sold by Model Y, accounting for 81.81 per cent of Tesla's total sales. Nissan Xuanyi and brilliance BMW X3 are also among the top 10 complaints, while both complaints are old problems, including Nissan Xuanyi being complained about "wheel hub problems and gearbox noise" and BMW X3 being "not in line with publicity; engine / motor oil burning" is complained.

"Automotive Industry concern" believes that when there are quality problems and other problems in vehicles, manufacturers can greatly reduce the impact on brand reputation if properly handled. With regard to the above-mentioned models "instrument cracking and component aging", although Ruizhi and Crown have stopped production, the number of complaints about "instrument cracking and parts aging" has still increased. And relatively new models such as the 2021 Corolla and the 2019 Camry also appeared on the complaint list. "instrument cracking and parts aging" is not a very serious car quality problem, but the laissez-faire car companies will also affect the reputation of the brand.

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