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According to the car quality net, the BMW X3 has received a large number of collective complaints from car owners, with a total of 61 complaints in the past week, and 276 complaints in the last 30 days, ranking first on the car quality net complaint list. The main complaints are that the car engine system is not in line with the manufacturer's propaganda, burning oil, body accessories and electrical appliances, audio-visual system failures, accessories disputes and other issues, among which there are more complaints reflecting that the car machine system is not in line with the manufacturer's propaganda. the types of complaints are concentrated in the 2020 to 2021 X3 models.

Some car owners complained that the 2020 BMW 5-Series, 630,2020-2021 X3 and X4 systems sold by BMW lacked the functions of remote upgrade and voice control described in the owner's manual. Some car owners also pointed out that the publicity before buying a car has a complete ID7 machine system, but it is actually a castrated version of the ID7 system, which cannot use remote upgrade, remote control, intelligent voice control and other functions, and cannot realize the remote upgrade, remote control, intelligent voice control and other functions written in the car owner's manual and advertised by BMW. It is worth noting that the voice control function is generally the basic function of most models, which can control air conditioning, window, audio and so on. However, these features are not available on the 2020 BMW X3 models purchased by car owners, which does give customers a bad car experience.

In fact, the function of BMW's ID7 system is not in line with publicity. As early as March last year, 300 BMW owners issued a joint statement saying that the 2020 BMW 5-Series, 630i and 20-21 X3 matching systems lack the functions of remote upgrade (OTA) and voice control described in the owner's manual. In May last year, the BMW 6-Series GT, BMW 5-Series and BMW X4 also received complaints from car owners for the lack of remote OTA upgrades and voice recognition control systems described in the owner's manual.

After the car owners' collective protection of their rights, BMW dealers said: "for the car owners involved in this incident, will be given 6500 yuan vouchers as customer care money." However, according to car owners: the 6500 yuan coupon is very limited, can only be used for the purchase of brilliance BMW vehicles and related services, and is only valid for 2 years. It is understood that BMW's official channels and 4S stores can provide customers with the service to replace the iDrive7 system, but the cost of replacing a car machine is as high as 36000 yuan. Some car owners disclosed to the media that if they want to upgrade the full version of the car system through the official channel of BMW brilliance, the cost of 36000 yuan cannot be covered by vouchers. In addition, if you want to get vouchers, you must sign a "confidentiality agreement."

What happened to BMW's so-called "castrated" ID7? According to feedback from car owners, the actual host is ID6's BDC module, and only the boot screen is the ID7 version. Some owners even found that the car machine system on their vehicles did not have the functions of remote upgrade and voice control introduced in the owner's manual, and then disassembled the vehicle and found that although the official publicity page showed that their vehicle was built on the BMW iDrive 7 system, they found that the whole car machine module was similar to the iDrive6 system module, but different from the authentic iDrive7 machine module.

With regard to the problem of carrying a "castrated" version of the iD7 system, BMW's Suzhou Bao 4S store in Jiangsu Province said that the owner's manual and BMW's official website have detailed instructions on all vehicle equipment statements. "all styles, all standard assemblies, national equipment and special equipment of the model are listed, and in a few cases the description will be different from the customer's car. You need to consult the dealer or call the BMW customer service hotline. For BMW 4S store response and brilliance BMW customer care scheme, many car owners said they do not agree, will be through legal channels to protect their rights. According to relevant media reports, some owners of "BMW aircraft discrepancies" have filed a lawsuit against brilliance. We will continue to pay attention to the follow-up situation.

Relevant information shows that the 2020 brilliance BMW X3 will go on sale on October 21, 2019. The new car has launched a total of five models with a price range of 389800-479800 yuan. The 2021 brilliance BMW X3 went on sale in 2021, with a total of five subdivided models, with official prices ranging from 38.98 yuan to 461800 yuan. Statistics show that the cumulative retail sales of the BMW X3 from January to December in 2022 were 140991.

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