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According to statistics from the car quality Network, a total of 10026 effective complaints were received by car owners in February 2023, the highest monthly number of complaints in the same period, with an increase of 32.4 percent month-on-month and 14.9 percent over the same period last year, of which 5409 were effective complaints against cars, up 37.8 percent from the previous month and 40.2 percent from the same period last year.

From the "comparison of TOP30 car sales complaints in February 2023", most of the model complaints on the list showed an upward trend compared with the previous month, with the BMW 5-Series showing the highest increase, up from 74 in January to 113th. The data show that the total sales of the BMW 5-Series in February 2023 was 8878, with 113 complaints, an increase of 39 compared with January. At the same time, the BMW 5-Series is also the model with the highest number of complaints on the list of complaints about TOP30 car sales in February 2023.

The problems complained about by the BMW 5-Series in February are still "old problems", mainly due to "propaganda discrepancies and engine / motor oil leakage". Among them, on the "propaganda discrepancy", some car owners complained that the ID7 system of the car machine was not in line with the propaganda, and the owner described: "We 850 + people have collectively lodged a complaint to BMW China. The car engine systems sold in the 2020 BMW 5 Series, 630,630,2020-2021 X3 and X4 lack the functions of remote upgrade and voice control described in the owner's manual, and deliberately conceal defects when selling vehicles (differences from 3-Series, X5, 7-Series ID7 systems in the same period). In violation of the Consumer Protection Law. BMW officials and dealers kick each other's balls. BMW officials use the BMW digital service column on the latest version of the official website to explain the problem in 2020. we have evidence that there was no BMW digital service column on the official website in 2020 and 2021. Now a number of media have been involved in this matter, but BMW still does not give a solution and is still evading responsibility. Refuse to admit that there is a promotion of this function and dump pot dealers. "

In terms of "engine / motor oil leakage," some car owners complained about serious carbon accumulation in the first and second cylinders of the vehicle engine. The owners said that the 2021 530Li premium M sports suit models began to blacken and seep oil when the first protection was less than 10,000 kilometers, and the first and second cylinders had serious carbon deposits.

In addition to the BMW 5-Series, the BMW 3-Series also appeared on the list, but the number of complaints fell from January, with sales of 8868 vehicles in February and only 16 complaints.

The BMW 5-Series model, which was first made in October 2003, is a medium and large sedan owned by BMW brilliance, and it is also one of the main sales products of BMW brilliance. Data show that the BMW Group delivered a total of 791985 new cars in the Chinese market in 2022, of which the BMW 5-Series sold a total of 171100 vehicles, making it the best performing model among the BBA products.

The fifth-generation standard wheelbase version of BMW 5-Series began production in China in October 2003. Brilliance launched the BMW 5-Series long-wheelbase version for the Chinese market in November 2006, followed by a medium-term revamp of the BMW 5-Series in the following year. The sixth-generation BMW 5-Series went on the market in 2010, the car is not as amazing as the previous generation in exterior design, but there is a significant improvement in interior decoration and power. The interior uses a new three-spoke steering wheel design and adds a large number of leather and metal to enhance the sense of technology. The power is equipped with a 2.0-liter in-line four-cylinder turbocharged engine, the top 550i carries a 4.4-liter V8 twin-turbocharged engine, matched with an 8-speed hand-in-body gearbox.

The seventh-generation BMW 5-Series, which went on sale in 2018, was built on the CLAR platform and was revamped two years later. As a mid-term model, the car is more athletic in appearance, with a 2.0T turbocharged engine on its power and a plug-in hybrid system based on a 2.0T engine.

The model currently on sale is the seventh-generation BMW 5-Series, with a price range of 43.39-551900 yuan. According to previous reports, the eighth generation of the brilliance BMW 5-Series is expected to be launched this year. The new car will be available in fuel, plug-in hybrid and all-electric versions and will continue to compete with Audi A6L and Mercedes-Benz E-Class in the future.

In addition to brilliance BMW, another brand with a high number of complaints on the list is Toyota. FAW Toyota Corolla sold 12776 vehicles in February with 58 complaints, while Guangzhou Automobile Toyota Camry sold 14401 vehicles in February and 47 complaints. Both models were complained of "instrument cracking and aging parts".

According to data from the Federation of passengers, retail sales in the domestic narrow passenger car market in February 2023 were 1.389 million, an increase of 10.3% over the same period last year, of which car sales were the highest of 656000, up 9.0% from the same period last year and 7.7% from the previous year. According to the statistics of the car quality network, there were 5409 effective complaints in the car field in February, up 40.2% from the same period last year and 37.8% from the previous month.

To sum up, among the car quality problems in February, the number of complaints about "instrument cracking" exceeded 500, up 34.8% from the previous month, which is still the primary problem to be solved in vehicle quality problems. In addition, the number of complaints against "non-fulfillment of sales promises" continued to rise, replacing "inconsistent with publicity" as the service problem with the largest number of complaints, with the number of complaints rising by 36.6% compared with January.

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