AutoBeta(AutoBeta.net)04/27 Report--

The issue of car quality has become a hot topic in society recently. after a few days of hot search for the Mercedes-Benz oil spill, a Tesla fire and deflagration incident in Shanghai has successfully "picked up the stick" and become the focus of media and consumer attention. so far, officials have not given the specific cause of the fire. However, while the aftermath of the fire was still fermenting, Tesla had another accident.

A domestic new energy chauffeured car company has issued an action statement after buying 278 Tesla, embarking on the road of safeguarding rights because of Tesla's frequent quality problems and poor after-sales service.

It is understood that the new energy special vehicle platform, called Shenma Special vehicle, purchased 278 pure electric Tesla vehicles from Tesla from 2016 to 2017, making it the largest buyer of Tesla in the Asia-Pacific region. The action statement of Shenma chauffeured car said that Tesla's ultra-high vehicle failure rate and long maintenance cycle made them embark on a very difficult road to safeguard their rights.

Quality problems occur frequently

Shenma chauffeured car said that 278 Tesla in the use of frequent quality problems, more than 20% of the vehicles have mechanical and electrical failures, directly affecting the normal operation of the company. The time from repair to maintenance of electromechanical failure is too long, the average affected time is about 45 days, and the cumulative delay is as high as 3560000 minutes, resulting in direct economic losses as high as 6.5 million yuan, and hundreds of chauffeured drivers are affected.

After-sales service is worrying.

Shenma chauffeured car said that due to problems such as few service stations, insufficient supporting facilities, and too long waiting for the supply of spare parts, the vehicle maintenance cycle ranged from one month to one year, and even tried to negotiate maintenance for as long as 19 months. Negotiate with Tesla for many times, but Tesla's internal efficiency is low, the after-sale is not timely, the complaint processing time is too long, and the vehicle problem has not been solved for a long time.

In view of this, Shenma chauffeured car first came on an overseas expedition to safeguard its rights, spending a lot of money on the big screen of Reuters in New York's Times Square to publish Tesla's "advertisement" for safeguarding its rights. Tesla was asked three times: "do you repair the quality problem?", "do you compensate for the quality problem?" and "do you recognize the quality problem?" by way of exposure, we hope to attract the attention of Tesla. Shenma chauffeured car also said that their road to safeguarding rights is very difficult, hoping to let Tesla give a reasonable solution through this form.

In addition, the Shenma chauffeured car issued a formal statement of action for safeguarding rights, demanding an apology from Tesla and compensation of 6.5 million yuan.

A company bought 278 Tesla, more than 20% of the vehicles have mechanical and electrical failures, meaning that at least 56 cars have problems, a large number of samples in this case. To make matters worse, the after-sale maintenance time is too long, which directly affects the normal use of the vehicle. In fact, Tesla brand has been sought after by some domestic consumers, but its frequently exposed quality problems and after-sales service attitude are also clearly visible.

In April this year, the fault of a Tesla in Hangzhou remained unsolved after four or five repairs. The charging system was good and bad. When the owner called the media for an interview, the staff of Tesla Center ran English and angrily rebuked "get out". Tesla Model X, the owner of Wenzhou car, had black screen, abnormal acceleration noise and motor problems after using it for 9 months. Tesla avoided the after-sales problem. The owner of the Shanghai Model S responded that the vehicle had been driving for more than a year, and the vehicle swing arm shaft at the left rear wheel suspension was broken, and Tesla refused to admit the quality inspection.

In addition, the recent domestic listing of Model 3 has also been frequently exposed problems, such as crashing of the car system, assembly errors, abnormal noise of the steering wheel, failure of electronic equipment, etc., and even in the rainstorm weather, there is a serious water leakage in the car, which makes the car owners unbearable.

What is more noteworthy is that on April 21, a white Tesla parked in an underground garage in Shanghai burst into flames, causing considerable power and fire, which attracted the attention of all sectors of the community. at present, Tesla officials have not given the ultimate cause of the fire, and the details are still under investigation. It is preliminarily determined that the starting point is at the bottom of the vehicle, and the battery pack is partially burned. Once it is confirmed that problems such as battery short circuit lead to spontaneous combustion, it will cause consumers' concern about the safety of electric vehicles.

Tesla car has been accused of universal quality problems and poor after-sales level problems, Tesla officials have not yet responded. We will continue to pay attention to how Tesla will give an answer to protect his rights by his real name.

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