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According to the statistical data of vehicle quality network, 11777 valid complaints from vehicle owners were accepted in April 2023, which was the third consecutive month with more than ten thousand complaints, setting the highest monthly complaint volume record in the year, with a month-on-month increase of about 6.8% and a year-on-year increase of 48.4%. In April, there were 812 models involved in valid complaint information, and 173 models with complaints of more than double digits (inclusive).

According to the "TOP 30 List of April 2023 Model Complaints", the number of complaints of most models in the list has increased sharply compared with the previous month, among which BYD Dolphin model has the highest increase, from 2 complaints in March to 354 complaints in April, an increase of 352 compared with March. Meanwhile, Dolphin model is also the model with the highest number of complaints in "TOP 30 List of April 2023 Model Complaints".

From the complaint reasons, BYD dolphin was complained because of "price changes, disguised charges", in other words, dolphin complaints are not the vehicle itself has quality problems.

A number of owners said BYD Dolphin after the purchase of the car manufacturers without reason to reduce prices damage the interests of owners. Dolphin owners who bought 2023 420km free versions said: "The purchase of the car is less than a month, straight down 5800, contact sales without any compensation, and it is understood that some buyers in some areas have received certain compensation, and compensation is inconsistent, but before buying has always emphasized price transparency, hope BYD company to March April consumers equal treatment, give certain compensation."

Another Dolphin owner who bought the 2023 420km fashion version said: "The new model comes on the market for a month, the car is picked up for a month, the new car will be directly reduced in price without warning, if the old model price reduction promotion can understand, but the new car only one month on the market without warning price reduction."

Dolphin is the first model of BYD Marine Life series. At present, the price range is 11.68- 136,800 yuan. Dolphin models are based on BYD e platform 3.0 and launched in August 2021. Four models are launched, positioning small cars and offering 301km, 401km and 405km range options on power. Among them, the ordinary version is equipped with permanent magnet synchronous motor with maximum power of 70kW and peak torque of 180N·m; the high-power version is equipped with permanent magnet synchronous motor with maximum power of 130kW and peak torque of 290N·m.

From April 14 to April 30,2023, BYD launched a time-limited benefit activity. During the activity, BYD will enjoy 88 yuan discount, 2000 yuan replacement subsidy and 2-year free cloud service. Therefore, many owners appear to pick up the car within a few days of price changes.

BYD Dolphin sold 67951 vehicles from January to March this year, one of BYD's main models, with sales of 17,582,22,682 and 27687 vehicles from January to March, according to retail data from the association.

In addition to BYD Dolphin, Yuan PLUS and Seal models were also complained for the same reasons. Compared with March, the number of complaints about Yuan PLUS models also increased significantly, with 298 in April, ranking second on the list; 42 seals, ranking 16th on the list.

In addition, Dongfeng Peugeot 408 models in the list also appeared "price change" complaints. In fact,"price changes" are very common in the automobile industry, such as the "price war" experienced in China in March this year. Many automobile brands have announced price cuts or launched promotional activities successively. Therefore,"price reduction promotion by automobile enterprises" has also become a key word in the automobile industry since 2023. However,"automobile industry attention" believes that frequent price adjustments do cause confusion to owners, especially price cuts. If automobile enterprises cannot reduce prices in time to appease old owners, It is easy to make the old owners unbalanced, for this reason some owners will also provide certain rights compensation for the old owners. As for "disguised charges", it may be a problem at the service level.

In terms of the number of complaints, most of the complaints involved in Dongfeng Peugeot 408 are concentrated on "price changes", but some owners complain that the car has quality problems_burning oil.

The owner of the 2014 1.6T Automatic Extreme Edition said: "A slight oil burn was found in about 20 years, but there was no oil alarm." After 22 years, the engine oil burned severely. Recently, about 1000 kilometers burned 1L.(I changed the engine oil on March 6, and then added 1L of engine oil after the engine oil alarm on April 3. After driving for about 1000 kilometers, the engine oil level was low again on April 12)."

Another owner of the 2015 1.2T automatic luxury version also said: "When the vehicle was driving, the vehicle suddenly reported engine failure. Before this engine design was defective, there were quality problems. The timing belt showed signs of falling residue blockage, resulting in insufficient oil supply, which caused damage to the engine. After that, the engine burned oil seriously. The power was also insufficient. The fuel consumption was high. After many times of communication with the 4s shop and the manufacturer, it finally went through a long time to return to the factory for maintenance. After the engine returned to the factory for maintenance, the problem was still not completely solved. During the warranty period, the engine fault code was reported occasionally. Recently, the frequency was a little high. Before that, it had been regularly maintained in 4s shop. There are records available for checking. Call customer service, customer service said it will be handled, up to now it has not been handled, poor after-sales service, since the vehicle itself has defects in design, the top ten online complaints list, I hope that the car company in a responsible attitude to solve the after-sales service problem, I appeal, ask the manufacturer to repair the engine free of charge, and completely solve the problem."

FAW Toyota also has a number of models on the list this month, including Ruizhi, Crown, Crown Liufang and Corolla. From the complaint problems,"instrument panel cracking" and "aging parts" are quality problems with high frequency, and complaints are mostly concentrated on some Japanese brand models. GAC Toyota Camry and Dongfeng Nissan Teana also have the same complaint problems.

In addition to the above models, Changan CS55 PLUS, Changan UNI-K intelligent electric iDD, Changan UNI-K, Changan UNI-T four models also appeared in the list, complaints include "system upgrade problems","navigation problems","transmission failure","suspected reduction", of which Changan CS55 PLUS and Changan UNI-K intelligent electric iDD were complained to the top ten of the list, the two problems mainly concentrated on system upgrade problems. The 2022 second generation 1.5T DCT pilot owner complained: "The car Gaode map navigation has not been updated, and the car has advertisements!" The focus is on upgrading the car navigation. The latest car navigation has reached 7.0, Changan is still 4.6, and the navigation speed is completely different from the dashboard display. Mobile navigation will not bring a bad experience to users."

Looking at the whole list, in the "TOP 30 list of vehicle complaints in April 2023", the proportion of complaints from independent brands is significantly higher than that of joint venture brands. According to the data, the number of complaints from independent brands in April was 5955, up 18.4% month-on-month, accounting for 50.6% of the total complaints, exceeding the joint venture brand again in 16 months. In contrast, the number and proportion of complaints from joint venture brands have declined.

In addition, from the perspective of the country of automobile brands, in addition to American, German and European brands this month, the number of complaints from other countries increased month-on-month, among which the number of complaints from French brands was 343, up 1.4 times month-on-month, becoming the country brand with the largest increase in complaints in April. The complaint increment came from Dongfeng Peugeot 408. Japanese brand complaints continued last month's growth momentum, complaints for 2304, month-on-month increase of 7.2%, complaints mainly concentrated in some Toyota brand models.

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