AutoBeta(AutoBeta.net)04/28 Report--

The rights protection incident of the female owner of Xi'an Mercedes-Benz, which caused a national sensation, came to an end, when the owner accepted an apology and reached a settlement with Xi'an star Mercedes-Benz 4S store, but the aftermath of the incident is far from over. Xi'an Mercedes-Benz rights protection female owners also said, "afraid to make a wrong demonstration", but after that, many car owners followed the example of "sitting on the hood" to protect their rights, and even car owners came to an upgraded version to stand on the roof to protect their rights.

Video posted online shows that a woman stood on the roof of a Mercedes-Benz car to defend her rights in front of the Zhongshengxing Mercedes-Benz 4s store in Heilongjiang Province, asking for justice.

The video shows the woman standing on the roof of a million-dollar Mercedes-Benz GLS shouting that there has been something wrong with the car since it was bought: "it's been here more than 100 times, and the problem hasn't been solved." I don't have any academic qualifications, and I'm not a graduate student. I just want justice! "

The specific reasons for safeguarding the rights of the female car owner are not known, and there are no relevant reports, and from another video, the female car owner clearly mentioned the problem of engine failure.

For car owners to "sit on the hood" to safeguard their rights, Xi'an Mercedes-Benz female owners once raised their own concerns and were very afraid of giving a wrong demonstration to the whole network, mistakenly making others think that this was the only way to solve the problem.

But in fact, during this period of time, there have been many incidents of imitating the rights of sitting on the hood, and onlookers are tired of watching it. In these cases, the number of Mercedes-Benz owners defending their rights is the most. Is it possible that the failure rate of Mercedes-Benz has gone up? Or is the after-sales service and attitude of Mercedes-Benz getting worse?

In the above video, the female car owner claimed to have come to the Mercedes-Benz 4s store more than 100 times, but the problem was still unsolved, and what made him even more chilling was the failure of the relevant departments to solve it, which eventually led to her excited behavior.

From a variety of phenomena, the problems reflected by consumers can not be solved is the main reason, of course, including 4s stores and manufacturers' prevarication attitude, the relevant functional departments did not deal with in time, and so on.

People's Daily commented on the "protection of the rights of Mercedes-Benz owners" earlier: if they do not know how to respect consumers, they will inevitably be eliminated by the market in the end. If some businessmen really adhere to the principle of "big trouble and big solution, small trouble and small solution, no trouble and no solution", wouldn't honest people suffer? In front of the reasonable demands of consumers, no business is an outsider, no brand is a bystander. Enterprises are duty-bound to safeguard the legitimate rights and interests of consumers.

In addition, it has to be mentioned that when consumers choose to protect their rights, they should also be based on reasonable and reasonable demands, excessive protection of rights will only be regarded as "car trouble". In daily life, there are many cases of disputes between 4S stores and consumers, and it is not uncommon for consumers to be perfunctory, kicked and selectively responded to in safeguarding their rights, and it is also helpless to safeguard their rights on the hood and roof.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat