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"Women's station Mercedes-Benz roof protection: more than 100 times unattended" follow-up, the incident in Heilongjiang Zhongshengxing Mercedes-Benz 4S store on April 25, Ms. an stood on the Mercedes-Benz roof to protect her rights, asking the 4S store to solve her vehicle problem.

The owner, an, said that she bought the Mercedes-Benz GLS 400 at a Zhongshengxing 4S store in Harbin in September 2017. after picking up the car, there were many problems, such as bad smell, inability to exercise, abnormal engine noise and so on, and found the 4S store, but it never got a reasonable solution. The 4S store was found again on July 9 last year, and it was repaired for 81 days without giving any results or test reports. On the same day, she came to the 4S store again to ask for an explanation, but the 4S store still did not have the attitude to deal with the problem, so she stood on the roof of the Mercedes-Benz to safeguard her rights.

In front of the 4S store on April 25, Ms. an stood on the roof of the Mercedes-Benz and shouted that there had been something wrong with the car since it was bought: "it has been here more than 100 times, and the problem has not been solved." I don't have any academic qualifications, and I'm not a graduate student. I just want justice! "

Ms. an claimed to have come to the Mercedes-Benz 4s store more than 100 times, but the problem was still unsolved, and what made him even more chilling was that the relevant departments failed to solve it, which finally led to her excited behavior.

It is understood that Ms. an said that the smell in the car was serious after using it for less than a month, which made the eyes and throat uncomfortable, as well as headaches and nausea. At that time, the salesperson told her that the new car was like this, and the smell has not been eliminated even after using a variety of methods.

After more than a month of use, the Mercedes-Benz was unable to drive, and the dashboard showed a pile of failure codes. It had to turn off the engine and restart for a while before it could continue to drive. It came to the 4S store for maintenance many times, but the problem was never solved. On July 9, 2018, the vehicle was sent to the 4S store for repair. as a result, it was repaired for 81 days, but there was still something wrong with the car, such as abnormal engine noise and so on.

Ms. an also said that she had a heart problem that day and took out a quick-acting heart-saving pill. She went to the 4S store many times without giving an answer or a solution, and thought it was too difficult to protect her rights, so she got on the roof of the car.

At present, the Heilongjiang Zhongshengzhixing 4S store explained that the problem that the vehicle could not drive showed normal after the static test, and consumers had been informed that the test report could not be produced, and that it was difficult to eliminate the vehicle odor. There is no problem with passing the 4S store and the manufacturer's test.

Mr. Bai, the sales manager of 4S store, responded to the rights incident and said that for Ms. an's incident, we are still communicating, and if there is an latest situation, it will be announced.

From a variety of phenomena, the problems reflected by consumers can not be solved is the main reason, of course, including 4s stores and manufacturers' prevarication attitude, the relevant functional departments did not deal with in time, and so on. Since the incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an, car owners have followed the example of bonnet protection in many places across the country, but Mercedes-Benz owners have defended their rights most often. Mercedes-Benz, as a luxury brand, really wants to reflect on this problem.

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