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BYD brand successfully won the first place in the "2018 Auto Product Complaint Report" issued by China Consumers Association, becoming the brand with the largest number of complaints and the worst after-sales service throughout the year. Recently, BYD Auto was interviewed by Shenzhen Consumer Council due to frequent complaints from consumers.

Shenzhen Municipal Consumer Council released news, Recently received a number of consumer complaints about BYD Automobile Sales Service Co., Ltd., Consumers reflect sales links forced mortgage, Old models and new national standard charging piles incompatible, Multimedia software can not be personalized to choose unloading and other problems. Therefore, Shenzhen Municipal Consumer Council conducted interview supervision on BYD Company on April 16. BYD customer service department, sales department, technology department and other seven people participated in the interview meeting.

BYD Company submitted a written explanation of the above three issues:

BYD explained: First, BYD Company has always strictly prohibited dealers from compulsory mortgage in sales links, but it does not rule out that some dealers have such violations in consideration of business problems. BYD Company will further strengthen the supervision and assessment of dealers to effectively protect the legitimate rights and interests of consumers;

II. There was no national electric pile standard for the old models in the year when they were sold. After the introduction of the new national standard in 2015, the old models were incompatible with the charging piles of the new national standard. BYD provided consumers with various charging methods and replacement services for used cars to solve such problems;

Third, because the vehicle multimedia system belongs to the fixed customization system, it cannot be personalized unloading, but BYD provides free traffic and independent software expansion functions to solve consumers 'needs for different software.

Shenzhen Consumer Council pointed out that BYD Company faced with the low success rate of consumer complaints and settlement, and required it to optimize the handling channels of "315 Consumer Communication" consumer disputes, improve the names, addresses and liaison personnel of its authorized dealerships, improve after-sales level and ability, improve the success rate of settlement and mediation, and improve consumer satisfaction.

Shenzhen Consumer Council said it would continue to monitor and follow up BYD's complaints.

In fact, BYD has the largest number of complaints, reaching 649 consumer complaints throughout the year, in the report "Analysis of Complaints Accepted by National Consumers Association Organizations in 2018" issued by China Consumers Association. Among them, after-sales service problems accounted for 279 cases, false propaganda accounted for 53 cases, objectively reflecting BYD after-sales system still has big problems.

The top ten complaints were BYD (649), Mercedes-Benz (550), BMW (542), Buick (536), Audi (474), FAW-Volkswagen (409), Changan Ford (408), Dongfeng Nissan (407), SAIC Volkswagen (403) and Dongfeng Honda (397). The top ten German brands occupy five seats, the Japanese two have Nissan and Dongfeng Honda, and the independent brands only BYD.

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